Morphis Information

Our software provides your customers the ‘experience’ they wish for. Doing business with you is easy. Your customers will remain yours! Morphis has developed an integrated cross-channel and intelligent customer engagement platform. With the help of this software, organizations can, influenced by customer value, really embrace customer engagement management. Customer operations run more efficiently with just one single customer oriented application. Follow-ups are settled right the first time, even if they are performed in a different place in the customer chain. ProcessRunner consists of: 1. An omni-channel Interaction center (inbound and outbound); 2. A 360◦ customer picture; 3. Dialogue steered action screens that minimize the chance of errors; 4. An advanced business rule engine to fine-tune dialogue and processes; 5. Customer related Business Process Management; 6. Knowledge Management to support agents and customers; 7. Analytics to feed continuous improvement. A single software platform for both service agents and online self service!