Morad Kassem Email & Phone Number
Head of Transformation and Digital Innovations @ Abu Dhabi Commercial Bank - Egypt
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Morad Kassem Location
- Cairo, Cairo Governorate, EG
Morad Kassem Work
- Head of Transformation and Digital Innovations @ (October 2024 - Present)
- Chief Transformation and Digital Innovation Officer @ (April 2026 - Present)
- Head of Transformation and Digital Innovations @ (November 2024 - March 2026)
- Head of Digitization and Innovation @ (January 2018 - December 2020)
- Head of Digital Transformation and Innovation @ (January 2024 - October 2024)
- Digital Projects Head @ (January 2016 - December 2018)
- Head of Digital Banking and Alternative Delivery Channels @ (January 2022 - December 2023)
- Inbound Manager @ (January 2013 - December 2014)
- Head of Alternative Delivery Channels and Call Center @ (September 2020 - December 2021)
- Head of Digitization and Innovation @ (October 2018 - September 2020)
- Service Manager @ (October 2014 - September 2020)
- Call Center Service Manager @ (January 2011 - December 2012)
- Digital Projects Head @ (December 2016 - September 2018)
- Call Center Head and Projects Manager @ (December 2014 - November 2016)
- Inbound Manager @ (January 2013 - November 2014)
- Offshore Sales Analyst @ ECCO Oustsourcing (January 2006 - December 2007)
- Call Center Service Manager @ (July 2011 - December 2012)
- Customer Service Representative @ (January 2006 - December 2006)
- Customer Care and Complaint Unit Team Leader @ (January 2010 - June 2011)
- Head of Transformation and Digital Innovations @ (January 2024 - Present)
- Call Center Team Leader @ (September 2008 - December 2009)
- Head of Digital Transformation and Innovation @ (January 2024 - December 2024)
- Remote Banking Shift Leader @ (July 2007 - September 2008)
- Offshore Sales Analyst @ ECCO Oustsourcing (December 2006 - June 2007)
- Customer Service Representative @ (June 2006 - December 2006)
- Head of Alternative Delivery Channels and Call Center @ (January 2020 - December 2021)
- Offshore Telemarketing Agent @ Ameco Tech Corporation (January 2003 - December 2004)
- Service Manager @ (January 2014 - December 2020)
- Call Center Head and Projects Manager @ (January 2014 - December 2016)
- Customer Care and Complaint Unit Team Leader @ (January 2010 - December 2011)
- Call Center Team Leader @ (January 2008 - December 2009)
- Remote Banking Shift Leader @ (January 2007 - December 2008)
Morad Kassem Education
- New Cairo Academy
Bachelor; Science & Arts (Computer Science & Information System (2006); NCA; Management Information System (MIS))
2002-2006 - Modern English Schools
90% (General Secondary Certification)
1988-1999
Morad Kassem Skills
- Proven Communication Skills
- Crisis Management Skills
- Negotiation Skills
- Proven Leadership Skills
- Call Center
- Customer Satisfaction
- Customer Service
- Banking
- Strategic Planning
- Customer Retention
- Outsourcing
- Leadership
- Negotiation
- Analysis
- Retail Banking
- Project Management
- Cross Selling
- Management
- Teamwork
- Team Building
- Troubleshooting
- Process Improvement
- Problem Solving
- Coaching
- Business Development
- BPO
- Budgets
- Microsoft Excel
- Business Planning
- Operations Management
- Time Management
- Customer Experience
- Forecasting
- Team Leadership
- Credit
- Change Management
- Telecommunications
- System Administration
- Performance Management
- Outlook
- Team Management
- Sales Operations
- Sales Management
- Risk Management
- Project Planning
- Microsoft Office
- Recruiting
- Credit Cards
- Account Management
- Crisis Management
Morad Kassem Summary
- Morad Kassem, based in Cairo, Cairo Governorate, EG, is currently a Head of Transformation and Digital Innovations at Abu Dhabi Commercial Bank - Egypt. Morad Kassem brings experience from previous roles at Abu Dhabi Commercial Bank - Egypt and Emirates NBD. Morad Kassem holds a 2002 - 2006 Bachelor; Science & Arts in Computer Science & Information System (2006); NCA; Management Information System (MIS) @ New Cairo Academy. With a robust skill set that includes Proven Communication Skills, Crisis Management Skills, Negotiation Skills, Proven Leadership Skills, Call Center and more. Morad Kassem has 3 emails and 4 mobile phone numbers on RocketReach.
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