Monique Lssbb Email & Phone Number

Open to Director and VP Customer Transformation and Support @

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Monique Lssbb Location

Indianapolis, IN, US

Monique Lssbb Work

Open to Director and VP Customer Transformation and Support (August 2026 - Present)
Family Care Sabbatical | Executive Family Care Leadership @ Family Care Sabbatical (September 2025 - Present)
Deputy Commissioner, Head of Service Operations @ (November 2020 - August 2025)
Executive Director, Customer Service @ (March 2017 - November 2020)
Director, Medicare Contact Center Operations, CTM, and 1-800-MEDICARE (multiple division promotions) @ (January 2001 - July 2016)
CUSTOMER SERVICE MANAGER (Multiple Units) @ (January 2000 - January 2001)

Monique Lssbb Education

IWU National & Global
Master of Business Administration (MBA) (Business Administration and Management, General)
Indiana University Bloomington
Bachelor of Science (BS) (Marketing)

Monique Lssbb Skills

Contact Center Management
Manufacturing Operations
Team Motivation
Support Services
Strategy Implementation
Merging
Key Performance Indicators
Leadership Development
Workforce Planning
Business Strategy
Communication
Scopes Of Work
Succession Planning
Purchase Orders
Department Coordination
Code Enforcement
Budget Oversight
Process Improvement
Leadership
Call Centers
Medicare
Vendor Management
Strategic Planning
Health Insurance
Insurance
Team Building
Management
Business Process Improvement
Managed Care
Cross-functional Team Leadership
Customer Service
Operations Management
Business Analysis
Employee Benefits
Healthcare
Performance Management
Strategy
Integration
Medicaid
Software Development Life Cycle (SDLC)
HIPAA
Customer Satisfaction
Coaching
SDLC
U.S. Health Insurance Portability and Accountability Act (HIPAA)
Contact Centers
Call Center
Lean Six Sigma
DMAIC
Lean Thinking
Lean Tools
Talent Management
Mentoring
Critical Thinking
Customer Service Management
Accountability
Personal Development
AI Productivity
Anthropic Claude
Artificial Intelligence (AI)
Budgeting
Business Insights
Business Perspective
Call Center Administration
Change Management
Compensation
Compensation Planning
Contract Negotiation
Customer Interaction
Customer Relationship Management (CRM)
Customer Success
Customer-Focused Service
Diplomacy
Director level
Emotional Intelligence
Employee Engagement
Executive Leadership
Government Programs
Government Regulations
Insurance Operations
Interpersonal Skills
Job Skills
Market Research
Operational Excellence
Operational Strategy
Operations
P&L Management
Persuasion
Presentation Skills
Presentations
Professional Skills
Project Management
Public Speaking
Resource Management
Supervisory Skills
Support Management
Technology Integration
Training
u.s. Health Insurance Portability and Accountability Act Hipaa
Cross Functional Team Leadership
Software Development Life Cycle Sdlc
Software Development Life Cycle
u.s. Health Insurance Portability and Accountability Act

Monique Lssbb Summary

Monique Lssbb, based in Indianapolis, IN, US, is currently a Open to Director and VP Customer Transformation and Support at Self-Employed. Monique Lssbb brings experience from previous roles at Family Care Sabbatical, Indiana Department of Revenue and Elevance Health (Formerly Anthem). Monique Lssbb holds a Master of Business Administration (MBA) in Business Administration and Management, General @ IWU National & Global. With a robust skill set that includes Contact Center Management, Manufacturing Operations, Team Motivation, Support Services, Strategy Implementation and more. Monique Lssbb has 1 emails and 2 mobile phone numbers on RocketReach.