Monique Lssbb Email & Phone Number
Deputy Commissioner, Service Operations @ Indiana Department of Revenue
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Monique Lssbb Location
- Indianapolis, IN, US
Monique Lssbb Work
- 2020 -now Deputy Commissioner, Service Operations @
- 2017 -2020 Executive Director, Customer Service @
- now CUSTOMER SERVICE MANAGER (Multiple Units) @
- 2010 -2016 Director of Customer Service @
- now Director of Customer Service @
- 2005 -2010 Director of CTM - Part D and Medicare Advantage Complaints @
- 2001 -2003 SENIOR OPERATIONS MANAGER, 1-800 MEDICARE @
- now Director of CTM - Part D and Medicare Advantage Complaints @
- 2000 -2005 CUSTOMER SERVICE MANAGER (Multiple Units) @
- now SENIOR OPERATIONS MANAGER, 1-800 MEDICARE @
- 1997 -now Principal Partner @
Monique Lssbb Education
- IWU National & Global
Master of Business Administration (MBA) (Business Administration and Management, General)
- Indiana University Bloomington
Bachelor of Science (BS) (Marketing)
Monique Lssbb Skills
- Contact Center Management
- Manufacturing Operations
- Team Motivation
- Support Services
- Strategy Implementation
- Merging
- Key Performance Indicators
- Leadership Development
- Workforce Planning
- Business Strategy
- Communication
- Scopes Of Work
- Succession Planning
- Purchase Orders
- Department Coordination
- Code Enforcement
- Budget Oversight
- Process Improvement
- Leadership
- Call Centers
- Medicare
- Vendor Management
- Strategic Planning
- Health Insurance
- Insurance
- Team Building
- Management
- Business Process Improvement
- Managed Care
- Cross-functional Team Leadership
- Customer Service
- Operations Management
- Business Analysis
- Employee Benefits
- Healthcare
- Performance Management
- Strategy
- Integration
- Medicaid
- Software Development Life Cycle (SDLC)
- HIPAA
- Customer Satisfaction
- Coaching
- SDLC
- U.S. Health Insurance Portability and Accountability Act (HIPAA)
- Contact Centers
- Call Center
- Lean Six Sigma
- DMAIC
- Lean Thinking
- Lean Tools
- Talent Management
- Mentoring
- Critical Thinking
- Customer Service Management
- Accountability
- Personal Development
- u.s. Health Insurance Portability and Accountability Act Hipaa
- Cross Functional Team Leadership
- Software Development Life Cycle Sdlc
- Software Development Life Cycle
- u.s. Health Insurance Portability and Accountability Act
Monique Lssbb Summary
- Monique Lssbb, based in Indianapolis, IN, US, is currently a Deputy Commissioner, Service Operations at Indiana Department of Revenue. Monique Lssbb brings experience from previous roles at Indiana Department of Revenue and Anthem, Inc.. Monique Lssbb holds a Master of Business Administration (MBA) in Business Administration and Management, General @ IWU National & Global. With a robust skill set that includes Contact Center Management, Manufacturing Operations, Team Motivation, Support Services, Strategy Implementation and more. Monique Lssbb has 2 emails and 2 mobile phone numbers on RocketReach.
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