Monique Flu Email

Head of Customer Experience and Service Transformation @ BumaStemra

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Monique Flu Location

Netherlands

Monique Flu Work

2019 -now Head of Customer Experience and Service Transformation @
2025 -now Bestuurslid (Secretaris) @
2025 -now Lid Raad van Toezicht @ Socialiter
2022 -now Trainer Customer Experience, Innovatiemanagement en Portfolio- and Programmamanagement @
2022 -now Board Member @
2021 -now Member vakjury PIM Marketingliteratuurprijs @
2007 -now Owner @ The Customer Excellence Company
2017 -now Associate Partner Customer Experience @
2017 -2017 Lead Consultant Customer Experience for Rabobank a.i. @
2024 -2024 Adviseur and kwartiermaker a.i. @
2019 -2019 Programmamanager Customer Experience a.i. @
2017 -2018 Customer Journey Expert a.i. and Product Owner a.i. @
2018 -2018 Judge International Customer Experience Awards 2018 Amsterdam @
2016 -2017 Projectmanager Portfolio Ontwikkeling en Brandmanagement Suzuki Financial Services a.i. @
2016 -2016 Product Owner Omnichannel Personalisatie a.i. @
2014 -2015 Projectmanager Know Your Customer a.i. @
2014 -2014 Manager CRM and Omnichannelmarketing a.i. @
2013 -2014 Projectmanager Customer Journeys a.i. @
2012 -2013 Head of CRM a.i. @
2011 -2012 Senior segment marketeer a.i. @
2010 -2011 Marketingcoordinator a.i. @
2009 -2010 Projectleider Customer Journeys Vaste Telefonie a.i. @
2007 -2010 Docent marketing en communicatie a.i. @
2009 -2009 Projectleider Ontwikkeling Dienstenportfolio a.i. @
2009 -2009 Projectleider Direct Marketing a.i. @
2008 -2009 Senior CRM Marketeer a.i @
2008 -2008 Senior (direct) marketeer a.i @
2007 -2008 Direct marketing manager a.i. @ Direct Wonen
2007 -2007 Marketingspecialist a.i. @
2005 -2006 Projectleider Klantbehoud @
2003 -2005 Senior International Marketing Adviser @
2000 -2004 Lid activiteitencommissie @
2003 -2003 Direct Marketing Manager de Volkskrant a.i. @
2001 -2003 Accountmanager CRM @
2000 -2000 Product manager @
1998 -2000 Consultant Databasemarketing at Paul Postma Marketing Consultancy @
1997 -1998 Junior information consultant @ Vision Web
1996 -1997 Internship @
1992 -1993 Internship @ Ministerie van Verkeer en Waterstaat (nu Infrastructuur en Waterstaat)

Monique Flu Education

INSEAD
(Leadership Communication with Impact)
2019-2019
Scrum.org
PSPO 1 (Professional Product Owner (Certified))
2017-2017
Lean Six Sigma Groep
(Lean Six Sigma Black Belt)
2015-2017
Altuition - The Engagement Engineers
(Customer Experience Marketeer)
2015-2015
Alliance Francaise Rotterdam
Delf B2
2011-2013
Beeckestijn Business School
(Postdoctorale leergang CRM en Klantgericht Ondernemen)
2010-2011
LOI
(Prince2 Foundation)
2009-2009
Cap Gemini Academy
Facilitated Session Leadership Training
2004-2004
University of Cambridge
(Renaissance architecture)
2002-2002
Erasmus Universiteit Rotterdam
MSc, Business Economics
1988-1997
Gymnasium Haganum 1982-1988
The Wharton School 2026

Monique Flu Skills

Marketing Strategy
Research
Customer Experience
Marketing Communications
Social Media Marketing
Marketing
Management Consulting
Business Strategy
Microsoft Excel
Customer Retention
Sales
Strategy
CRM
Direct Marketing
Interim Management
Change Management
Business to Business B2b
Digital Marketing
Microsoft Office
B2b
Customer Relationship Management Crm
Marketing Management
Management
Business to Business
Customer Relationship Management

Monique Flu Summary

Monique Flu, based in Netherlands, is currently a Head of Customer Experience and Service Transformation at Buma/Stemra. Monique Flu brings experience from previous roles at Stichting Eerlijk Werk, Socialiter, ICM opleidingen & trainingen and Platform Innovatie in Marketing (PIM). Monique Flu holds a 2019 - 2019 INSEAD. With a robust skill set that includes Marketing Strategy, Research, Customer Experience, Marketing Communications, Social Media Marketing and more. Monique Flu has 2 emails on RocketReach.