Monique Flu Email

Head of Customer Experience and Service Transformation @ BumaStemra

View Monique's Email

5 free lookup(s). No credit card required.

If you need more lookups, subscriptions start at $34 USD/month.

Monique Flu Location

Netherlands

Monique Flu Work

Head of Customer Experience and Service Transformation @ (October 2019 - Present)
Bestuurslid (Secretaris) @ (December 2025 - Present)
Lid Raad van Toezicht @ Socialiter (April 2025 - Present)
Trainer Customer Experience, Innovatiemanagement en Portfolio- and Programmamanagement @ (September 2022 - Present)
Board Member @ Platform Innovatie in Marketing (PIM) (July 2022 - Present)
Member vakjury PIM Marketingliteratuurprijs @ Platform Innovatie in Marketing (PIM) (September 2021 - Present)
Owner @ The Customer Excellence Company (March 2007 - Present)
Associate Partner Customer Experience @ (March 2017 - Present)
Lead Consultant Customer Experience for Rabobank a.i. @ (April 2017 - October 2017)
Adviseur and kwartiermaker a.i. @ (January 2024 - January 2024)
Programmamanager Customer Experience a.i. @ (January 2019 - June 2019)
Customer Journey Expert a.i. and Product Owner a.i. @ (September 2017 - December 2018)
Judge International Customer Experience Awards 2018 Amsterdam @ (October 2018 - November 2018)
Projectmanager Portfolio Ontwikkeling en Brandmanagement Suzuki Financial Services a.i. @ (November 2016 - June 2017)
Product Owner Omnichannel Personalisatie a.i. @ (February 2016 - September 2016)
Manager Know Your Customer a.i. @ (August 2014 - September 2015)
Manager CRM and Omnichannelmarketing a.i. @ (February 2014 - August 2014)
Projectmanager Customer Journeys a.i. @ (June 2013 - June 2014)
Head of CRM a.i. @ (November 2012 - April 2013)
Senior segment marketeer a.i. @ (November 2011 - April 2012)
Marketingcoordinator a.i. @ (December 2010 - November 2011)
Projectleider Customer Journeys Vaste Telefonie a.i. @ (November 2009 - March 2010)
Docent marketing en communicatie a.i. @ (November 2007 - March 2010)
Projectleider Ontwikkeling Dienstenportfolio a.i. @ (March 2009 - November 2009)
Projectleider Direct Marketing a.i. @ (January 2009 - March 2009)
Senior CRM Marketeer a.i @ (July 2008 - January 2009)
Senior (direct) marketeer a.i @ (January 2008 - July 2008)
Direct marketing manager a.i. @ Direct Wonen (July 2007 - January 2008)
Marketingspecialist a.i. @ (April 2007 - July 2007)
Projectleider Klantbehoud @ (September 2005 - August 2006)
Senior International Marketing Adviser @ (September 2003 - September 2005)
Lid activiteitencommissie @ DeMeter, vakvereniging voor Direct Marketeers (February 2000 - January 2004)
Direct Marketing Manager de Volkskrant a.i. @ (February 2003 - September 2003)
Accountmanager CRM @ (January 2001 - February 2003)
Product manager @ (January 2000 - December 2000)
Consultant Databasemarketing at Paul Postma Marketing Consultancy @ (October 1998 - January 2000)
Junior information consultant @ Vision Web (July 1997 - October 1998)
Internship @ (October 1996 - February 1997)
Internship @ Ministerie van Verkeer en Waterstaat (nu Infrastructuur en Waterstaat) (October 1992 - April 1993)

Monique Flu Education

INSEAD
Leadership Communication with Impact
2019-2019
Scrum.org
PSPO 1 (Professional Product Owner (Certified))
2017-2017
Lean Six Sigma Groep
Lean Six Sigma Black Belt
2015-2017
Altuition - The Engagement Engineers
Customer Experience Marketeer
2015-2015
Alliance Francaise Rotterdam
Delf B2
2011-2013
Beeckestijn Business School
Postdoctorale leergang CRM en Klantgericht Ondernemen
2010-2011
LOI
Prince2 Foundation
2009-2009
Cap Gemini Academy
Facilitated Session Leadership Training
2004-2004
University of Cambridge
Renaissance architecture
2002-2002
Erasmus University Rotterdam
MSc (Business Economics)
1988-1997
Gymnasium Haganum 1982-1988
The Wharton School
Executive Presence & Influence
2026

Monique Flu Skills

Marketing Strategy
Research
Customer Experience
Marketing Communications
Social Media Marketing
Marketing
Management Consulting
Business Strategy
Microsoft Excel
Customer Retention
Sales
Strategy
CRM
Direct Marketing
Interim Management
Change Management
Business to Business B2b
Digital Marketing
Microsoft Office
B2b
Customer Relationship Management Crm
Marketing Management
Management
Business to Business
Customer Relationship Management

Monique Flu Summary

Monique Flu, based in Netherlands, is currently a Head of Customer Experience and Service Transformation at Buma/Stemra. Monique Flu brings experience from previous roles at Stichting Eerlijk Werk, Socialiter, ICM opleidingen & trainingen and Platform Innovatie in Marketing (PIM). Monique Flu holds a 2019 - 2019 Leadership Communication with Impact @ INSEAD. With a robust skill set that includes Marketing Strategy, Research, Customer Experience, Marketing Communications, Social Media Marketing and more. Monique Flu has 2 emails on RocketReach.