Monique Flu Email

Head of Customer Experience and Service Transformation @ BumaStemra

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Monique Flu Location

Netherlands

Monique Flu Work

2019 - now Head of Customer Experience and Service Transformation @ BumaStemra
2025 - now Bestuurslid (Secretaris) @ Stichting Eerlijk Werk
2025 - now Lid Raad van Toezicht @ Socialiter

2022 - now Trainer Customer Experience, Innovatiemanagement en Portfolio- and Programmamanagement @ ICM opleidingen & trainingen
2022 - now Board Member @ Platform Innovatie in Marketing (PIM)
2021 - now Member vakjury PIM Marketingliteratuurprijs @ Platform Innovatie in Marketing (PIM)
2007 - now Owner @ The Customer Excellence Company
2017 - now Associate Partner Customer Experience @ Altuïtion
2017 - 2017 Lead Consultant Customer Experience for Rabobank a.i. @ Altuïtion
2024 - 2024 Adviseur and kwartiermaker a.i. @ Benelux Office for Intellectual Property (BOIP)

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Monique Flu Education

INSEAD
(Leadership Communication with Impact)
2019 - 2019
Scrum.org
PSPO 1 (Professional Product Owner (Certified))
2017 - 2017
Lean Six Sigma Groep
(Lean Six Sigma Black Belt)
2015 - 2017

Altuition - The Engagement Engineers
(Customer Experience Marketeer)
2015 - 2015
Alliance Francaise Rotterdam
Delf B2
2011 - 2013
Beeckestijn Business School
(Postdoctorale leergang CRM en Klantgericht Ondernemen)
2010 - 2011
LOI
(Prince2 Foundation)
2009 - 2009
Cap Gemini Academy
Facilitated Session Leadership Training
2004 - 2004
University of Cambridge
(Renaissance architecture)
2002 - 2002
Erasmus Universiteit Rotterdam
MSc, Business Economics
1988 - 1997

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Monique Flu Skills

Marketing Strategy
Research
Customer Experience

Marketing Communications
Social Media Marketing
Marketing
Management Consulting
Business Strategy
Microsoft Excel
Customer Retention

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Monique Flu Summary

Monique Flu, based in Netherlands, is currently a Head of Customer Experience and Service Transformation at Buma/Stemra. Monique Flu brings experience from previous roles at Stichting Eerlijk Werk, Socialiter, ICM opleidingen & trainingen and Platform Innovatie in Marketing (PIM). Monique Flu holds a 2019 - 2019 INSEAD. With a robust skill set that includes Marketing Strategy, Research, Customer Experience, Marketing Communications, Social Media Marketing and more. Monique Flu has 1 emails on RocketReach.

Monique Flu Emails

Found 1 emails

@bumastemra.nl

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