Operations Analyst @ (January 2011 - January 2017)
Finance and Insurance Accounting Associate @ (April 2015 - July 2016)
Member Relations Intern @ (January 2016 - June 2016)
Senior Guest Service Representitive @ (June 2009 - October 2011)
Monique Cooper Education
Buffalo State University
Bachelor’s Degree (Communication, General)
2013-2017
Community College of the Air Force
Associate’s Degree (Intelligence Studies and Technology Communications)
2011-2013
Monique Cooper Skills
Account Management
Agile Methodologies
Analytical Skills
Analytics
Business Process Improvement
Business-to-Business (B2B)
Calendaring
Change Management
Communication
Confidentiality
Consultative Approach
Customer Engagement
Customer Experience
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Customer Service Management
Customer Success
Customer Support
Data Analysis
Data Entry
Event Planning
Executive Support
External Relationships
Hiring
IT Project Leadership
Implementation Experience
Key Performance Indicators
Leadership
Management
Microsoft Excel
Microsoft Office
Microsoft PowerPoint
Microsoft Word
Notary Public
Online Research
Operations
Operations Research
Oral Communication
Presentations
Problem Solving
Process Improvement
Product Management
Product Service
Project Coordination
Project Management
Public Speaking
Research
Social Media
Software Implementation
Software as a Service (SaaS)
Talent Development
Technical Requirements
Technical Support
Time Management
Travel Management
Zendesk
Monique Cooper Summary
Monique Cooper, based in Buffalo, NY, US, is currently a Sr. Technical Account Manager at HealthSherpa. Monique Cooper brings experience from previous roles at OneBridge Benefits, SevenFifty and HiOperator. Monique Cooper holds a 2013 - 2017 Bachelor’s Degree in Communication, General @ Buffalo State University. With a robust skill set that includes Account Management, Agile Methodologies, Analytical Skills, Analytics, Business Process Improvement and more. Monique Cooper has 1 emails and 3 mobile phone numbers on RocketReach.
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