Monica James Email & Phone Number
Senior Director of Learning and Development @ Praesidium, Inc.
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Monica James Location
- Arlington, TX, US
Monica James Work
- Senior Director of Learning and Development @ (February 2025 - Present)
- Director of Learning and Development @ (November 2021 - February 2025)
- Vice President of Learning and Development @ (February 2020 - March 2021)
- Director of Learning and Development @ (April 2017 - February 2020)
- Manager Learning and Development @ (December 2015 - April 2017)
- Division Learning Specialist, Western Division Office @ (April 2015 - December 2015)
- Learning Consultant II @ (January 2014 - April 2015)
- Corporate Trainer @ (May 2013 - January 2014)
- Training Specialist @ (July 2012 - November 2012)
- Technical Trainer @ (April 2006 - June 2012)
- Quality Assurance Specialist @ Valor Telecommunications (June 2003 - April 2006)
- Training Manager @ VALOR Telecommunications LLC (June 2000 - June 2003)
Monica James Education
- Texas A&M University-Texarkana
Bachelor of Science (B.S.) (Criminal Justice)
1997-2000 - Arkansas State University-Jonesboro 1988-1990
- Jackson State University 1987-1988
Monica James Skills
- Call Center
- Customer Service
- Recruiting
- Curriculum Design
- Feedback
- Training Delivery
- Instructional Design
- Performance Management
- Leadership Development
- Instructor-led Training
- Training
- Management
- Customer Satisfaction
- Quality Assurance
- Coaching
- Needs Analysis
- Leadership
- Customer Experience
- Software Documentation
- Operations Management
- Team Leadership
- Vendor Management
- Telecommunications
- Process Improvement
- Employee Relations
- Team Building
- Employee Training
- Change Management
- Team Management
- Technical Support
- Analysis
- Wireless
- Cross-functional Team Leadership
- Customer Support
- Performance Consulting
- Troubleshooting
- Networking
- Customer Retention
- Program Management
- System Administration
- Time Management
- Project Planning
- Call Centers
- Interviews
- Blackberry
- Technical Training
- Workforce Management
- Training & Development
- Leadership Development Coaching
- Project Management
- Training and Development
- Microsoft Office
- Cross Functional Team
- Continuous Improvement
- Public Speaking
- Instructor Led Training
- Cross Functional Team Leadership
- Strategic Planning
Monica James Summary
- Monica James, based in Arlington, TX, US, is currently a Senior Director of Learning and Development at Praesidium. Monica James brings experience from previous roles at Praesidium, Havenpark Communities and YES! Communities. Monica James holds a 1997 - 2000 Bachelor of Science (B.S.) in Criminal Justice @ Texas A&M University-Texarkana. With a robust skill set that includes Call Center, Customer Service, Recruiting, Curriculum Design, Feedback and more. Monica James has 3 emails and 3 mobile phone numbers on RocketReach.
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