Monica Dever Email & Phone Number
Vice President -CSCC Business Support Manager @ Bank of America
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Monica Dever Location
- San Antonio, TX, US
Monica Dever Work
- 2007 -now Vice President -CSCC Business Support Manager @
- 1976 -now Vice President @
- 2000 -2007 Vice President -Call Center Unit Manager @
Monica Dever Education
- Lahore University of Management Sciences
Masters (Business Administration, Management)
- National Institute of Information Technology
Masters (Computer Science)
-
Masters (Computer Science)
Monica Dever Skills
- Banking
- Customer Service
- Budgets
- Risk Management
- Retail Banking
- Call Center
- Training
- Call Centers
- Management
- Leadership
- Human Resources
- Strategic Planning
- Process Improvement
- SDLC
- Time Management
- Account Management
- Change Management
- Team Building
- Project Management
- Loans
- Access
- Customer Satisfaction
- Business Analysis
- Finance
- Credit
- Business Process Improvement
- Contact Centers
- Customer Experience
- Relationship Management
- Credit Cards
- ERP
- Software Development
- Team Management
- Recruiting
- Strategic Human Resource Planning
- Team Leadership
- Business Process
- Vendor Management
- SAP SD
- Operations Management
- SAP ERP
- CRM
- Business Development
- Strategy
- SharePoint
- Requirements Analysis
- Project Planning
- Business Intelligence
- Software Project Management
- MS Project
- Automation
- Business Support
- Support
- Budgeting
Monica Dever Summary
- Monica Dever, based in San Antonio, TX, US, is currently a Vice President -CSCC Business Support Manager at Bank of America. Monica Dever brings experience from previous roles at Bank of America. Monica Dever holds a Masters in Business Administration, Management @ Lahore University of Management Sciences. With a robust skill set that includes Banking, Customer Service, Budgets, Risk Management, Retail Banking and more.
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