2021 -2022 Sr. Client Success Manager and Account Manager @
2008 -2021 Sr. Client Success Partner and Account Manager @
2007 -2008 Administrative Assistant @
2005 -2007 Learning Lab Supervisor and Trainer @
Monica B. Skills
Multitasking
Product Management
High-Pressure Environments
Change Management
Gsuit
Call Center Development
Contact Centers
Gainsight
Presentations
Dispute Resolution
Organization Skills
Customer Satisfaction
Strategic Thinking
Customer Support
Relationship Building
Leadership Development
CSM
Coaching
Coaching & Mentoring
Analytical Skills
Business Development
Project Management
Account Management
Team Leadership
Strategic Planning
Microsoft Office
Outlook
Microsoft Excel
Microsoft Word
Cisco Meeting Place Training
Train the Trainer Programs
Multi Tasking
Communication Skills
Customer Service Representatives
Administrative Work
Research
Solution Selling
IT Strategy
Excellent verbal and written communication skills
10 Key
Proficient Typing Skills
Salesforce.com
Program Management
Strategy
Leadership
Customer Service
Customer Retention
Quality Assurance
Customer Experience
SaaS
Management
Sales
Communication
Information Technology
Technology
Content Management
Services
Monica B. Summary
Monica B., based in South Jordan, UT, US, is currently a Mgr I Customer Success • Enterprise Client Services at CHG Healthcare. Monica B. brings experience from previous roles at Podium, Gartner and Teleperformance. With a robust skill set that includes Multitasking, Product Management, High-Pressure Environments, Change Management, Gsuit and more. Monica B. has 2 emails and 1 mobile phone numbers on RocketReach.
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