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Mona Armstrong Location
Charlotte, NC, US
Mona Armstrong Work
Technical Customer Support Representative @
Customer Service Representative @ Colonial Life (January 2023 - January 2026)
Technical Support Representative @ (January 2014 - January 2022)
Technical Support Specialist @ Verizon Wireless (January 2002 - January 2013)
Mona Armstrong Education
Francis Marion University
PSYCHOLOGY
Mona Armstrong Skills
Cross-functional Collaborations
Customer Experience
Customer Relationship Management (CRM)
Data Analysis
Knowledge Management
Microsoft Excel
Quality Assurance
Root Cause Analysis
Salesforce.com
ServiceNow
Technical Documentation
Test Automation Tools
VLOOKUP
Workflow Optimization
Zendesk
Mona Armstrong Summary
Mona Armstrong, based in Charlotte, NC, US, is currently a Technical Customer Support Representative at Sealed Air Diversey Care. Mona Armstrong brings experience from previous roles at Colonial Life, Diversey and Verizon Wireless. Mona Armstrong holds a PSYCHOLOGY @ Francis Marion University. With a robust skill set that includes Cross-functional Collaborations, Customer Experience, Customer Relationship Management (CRM), Data Analysis, Knowledge Management and more.
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