Mona Alshamsi Email
Executive Vice President and Head of Contact Center @ RAKBANK
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Mona Alshamsi Location
- North Ras Al Khaimah, United Arab Emirates
Mona Alshamsi Work
- Executive Vice President and Head of Contact Center @ (October 2024 - Present)
- Senior Vice President and Head of Contact Center @ (November 2022 - October 2024)
- Senior Manager Contact Center @ (October 2021 - October 2022)
- Manager - Contact Center @ (September 2019 - September 2021)
- Team Manager @ (February 2013 - September 2019)
- Call Center Team Leader @ (November 2010 - February 2013)
- Customer service and Branch Training @ (December 2007 - November 2010)
Mona Alshamsi Education
- American University of Ras Al Khaimah
Executive MBA (Business Administration and Management, General)
2023-2025 - Emirates Institute for Banking and Financial Studies
Bachelor's degree (Banking, Corporate, Finance, and Securities Law)
2017-2021
Mona Alshamsi Skills
- AI Productivity
- Accountability
- Adaptation
- Arabic
- Artificial Intelligence (AI)
- Artificial Intelligence for Business
- Budget Formulation
- Business Development
- Business Process Improvement
- Business Process Re-Engineering
- Business Strategy
- C-Level Presentations
- Charismatic Leadership
- Client Relationship Development
- Competency Based Interviewing
- Computer Ethics
- Conflict Management
- Conflict Resolution
- Contact Center Management
- Contact Center Operations
- Contact Centers
- Contract Development
- Cost Control
- Cost Reduction Management
- Critical Thinking
- Customer Experience
- Customer Experience Design
- Customer Experience Management
- Data Integrity
- Decision-Making
- Design Thinking
- Digital Transformation
- Employee Wellness
- English
- Executive Leadership
- Generative AI
- Innovation Management
- Internet Banking
- Interviewing
- Leadership
- Machine Learning
- Management
- Management Information Systems (MIS)
- Microsoft Azure
- Microsoft Copilot
- Microsoft Office
- Microsoft Power BI
- Negotiation
- Net Promoter Score
- Organizational Culture
- Priority Management
- Process Improvement
- Product Development
- Project Leadership
- Project Management
- Quality Assurance
- Quality Management
- Quality Service Delivery
- Recruiting Diverse Talent
- Recruiting and Staffing
- Resource Allocation
- Sales
- Sales Forecasting
- Sales Support Tools
- Service-Level Agreements (SLA)
- Six Sigma
- Strategic Business Planning
- Strategic Planning
- Strategic Thinking
- Talent Management
- Team Building and Leadership
- UAE National
- Virtual Teams
- Workforce Management
Mona Alshamsi Summary
- Mona Alshamsi, based in North Ras Al Khaimah, United Arab Emirates, is currently a Executive Vice President and Head of Contact Center at RAKBANK. Mona Alshamsi brings experience from previous roles at RAKBANK. Mona Alshamsi holds a 2023 - 2025 Executive MBA in Business Administration and Management, General @ American University of Ras Al Khaimah. With a robust skill set that includes AI Productivity, Accountability, Adaptation, Arabic, Artificial Intelligence (AI) and more. Mona Alshamsi has 1 emails on RocketReach.
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Mona Alshamsi
Executive Vice President and Head of Contact Center
North Ras Al Khaimah, United Arab Emirates
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