Momentum Jewelry Information

Momentum strives to make certain every customer is satisfied. In the unfortunate scenario that an item needs to be returned or exchanged, our policy is as follows:Custom orders: due to the nature of these orders, we do not accept returns on personalized or custom orders. However, if an error is made on our part, we will fix it immediately. If the error was not ours, we will not accept the return. All other items: we offer full refunds or exchanges within 14 days of receipt. Please contact Momentum to notify us that you would like to make a return or exchange, including the item you wish to return and the reason why. We will contact you to set up a return or exchange. We will refund the original price, including postage. Return shipping costs are the buyer's responsibility. We issue a refund once the returned item has been received by us. Therefore, we suggest the buyer arrange for delivery confirmation of the item.