2004 -2008 Customer Service Manager - Executive Services @
2003 -2004 Payment Support Specialist @ Integrated Payment Systems
2000 -2003 Collection Specialist and Team Lead @
Moises Luna Education
Glendale Community College
Associate's degree (Business Administration and Management, General)
2000-2002
Moises Luna Skills
Budget Management
Attention to Detail
Client Relations
Process Implementation
Contact Center Technology
Project Metrics
Project Leadership
Performance Management
Dispute Resolution
Strategic Vision
Key Performance Indicators
Compliance Assurance
Contractual Obligations
Controls Assessment
Software as a Service (SaaS)
Project Coordination
Project Control
Emotional Intelligence
Payment Card Processing
Business Initiatives
Quantitative Risk
Risk Reporting
Risk Control Self Assessment (RCSA)
Confidentiality
Salesforce Sales Cloud
Operations
Mentoring
Timelines
Project Support
Priority Setting
Web-based Project Management
Curriculum Development
Security Compliance
Cyber-security
Compliance Assessments
Project Plans
Mortgages
Security Awareness
Procedural Documentation
Data Privacy
Stakeholder Engagement
Servant Leadership
Project Planning
PMO set-up
Enterprise Risk
Federal & State Regulations
Presentations
Fair Lending Laws
Critical Thinking
Business Process Improvement
Decisiveness
Risk Appetite
Information Technology
Licensing
Policy Writing
Working Experience
Defining Requirements
Security Administration
Compliance Auditing
Legal Compliance
Reporting Requirements
Regulatory Agencies
Problem Solving
Government Regulations
Spanish
Confluence
Microsoft Copilot
User Stories
Product Road Mapping
Mobile Applications
Backlog Management
Product Development
monday.com
Jira
Salesforce.com
Operations Management
Change Management
Program Management
Project Implementation
Customer Service
Team Building
Management
Strategic Planning
Microsoft Word
Microsoft Office
Process Improvement
Outlook
Team Leadership
Project Management
Leadership
Loans
Vendor Management
Mortgage Lending
Microsoft Excel
Microsoft Outlook
Property & Casualty Insurance
Agile Methodologies
Agile Project Management
Organizational Change Management
Leadership Communications
Sales
Property And Casualty Insurance
Moises Luna Summary
Moises Luna, based in Denver, CO, US, is currently a Manager Project Management Office at American Auto Shield. Moises Luna brings experience from previous roles at AHP Servicing, LLC, OnDeck, LenderLive and Specialized Loan Servicing. Moises Luna holds a 2000 - 2002 Associate's degree in Business Administration and Management, General @ Glendale Community College. With a robust skill set that includes Budget Management, Attention to Detail, Client Relations, Process Implementation, Contact Center Technology and more. Moises Luna has 5 emails and 2 mobile phone numbers on RocketReach.
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