Mohd Zaharuddin Email
Senior Vice President Customer Experience @ PRASARANA MALAYSIA BERHAD
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Mohd Zaharuddin Location
- Petaling Jaya, MY
Mohd Zaharuddin Work
- Senior Vice President Customer Experience @ (May 2023 - Present)
- Customer Experience Manager @ (July 2021 - May 2023)
- Township and Community Services Manager @ (October 2019 - June 2021)
- Customer Relationship Management Manager @ (October 2011 - September 2019)
- Customer Relationship Management Manager @ (July 2008 - September 2011)
- Head of CRM @ (January 2006 - June 2008)
Mohd Zaharuddin Education
- Multimedia University
Master of Business Administration - MBA (Marketing)
Mohd Zaharuddin Skills
- Analytical Skills
- Business Process Mapping
- Business Strategy
- Communication
- Customer Engagement
- Customer Experience
- Customer Experience Management
- Customer Journey Mapping
- Customer Journeys
- Customer Loyalty
- Customer Management
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service Management
- Customer Service Operations
- Customer Service Training
- Cybersecurity
- Design Thinking
- Digital Communication
- Digital Engagement
- Drive Change
- Hospitality Management
- Leadership
- Management
- Microsoft Dynamics CRM
- Negotiation
- Net Promoter Score
- People Management
- Performance Management
- Performance Reviews
- Problem Solving
- Project Management
- Project Planning
- Salesforce.com
- Staff Training
- Stakeholder Management
- Strategy
- Team Leadership
- Training & Development
- User Personas
- customer measurement
- customer satisfaction index
- deaign thinking
Mohd Zaharuddin Summary
- Mohd Zaharuddin, based in Petaling Jaya, MY, is currently a Senior Vice President Customer Experience at PRASARANA MALAYSIA BERHAD. Mohd Zaharuddin brings experience from previous roles at Sime Darby Property and AirAsia. Mohd Zaharuddin holds a Master of Business Administration - MBA in Marketing @ Multimedia University. With a robust skill set that includes Analytical Skills, Business Process Mapping, Business Strategy, Communication, Customer Engagement and more. Mohd Zaharuddin has 1 emails on RocketReach.
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