Mohd Ismail Email
Head, People and Operations @ Finology
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Mohd Ismail Location
- Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MY
Mohd Ismail Work
- Head, People and Operations @ (December 2024 - Present)
- Head, COO Office @ (January 2023 - December 2024)
- Manager, Consumer Services and Office Operations @ (January 2021 - December 2022)
- Operations Manager @ (January 2017 - December 2020)
- Executive @ (May 2014 - November 2015)
- Team Leader @ (November 2011 - April 2014)
Mohd Ismail Education
- SPACE UTM
Master of Business Administration - MBA (BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES)
2024-2025 - Universiti Kuala Lumpur
Industrial Automation and Robotic (Engineering)
2006-2011 - Sekolah Menengah Sains Tun Syed Sheh Shahabudin (Tun Syed)
High School Diploma (ENGINEERING)
2001-2005
Mohd Ismail Skills
- Back Office Operations
- Business Development
- Business Process Improvement
- Call Center Development
- Communication
- Compliance Management
- Conflict Resolution
- Contact Centers
- Cost Management
- Culture Development
- Customer Engagement
- Customer Experience
- Customer Onboarding
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Success
- Employee Engagement
- Employee Relations
- Exit Interviews
- Google Workspace
- HR Management
- HR Operations
- HR Policies
- HR Project Management
- HR Reports
- Human Resources (HR)
- Human Resources Information Systems (HRIS)
- Labor and Employment Law
- Leadership
- Leadership Development
- Onboarding
- Operational Planning
- Operations Management
- Organizational Leadership
- Payroll Administration
- People and Culture
- Policy Development
- Problem Solving
- Program Management
- Quality Management
- Resource Management
- Risk Management
- Service-Level Agreements (SLA)
- Stakeholder Management
- Stakeholder Relations
- Strategic Initiatives
- Strategic Leadership
- Team Leadership
- Team Management
- Team Motivation
- Training and Development (HR)
- Written Communication
Mohd Ismail Summary
- Mohd Ismail, based in Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, MY, is currently a Head, People and Operations at Finology. Mohd Ismail brings experience from previous roles at Finology and Citi. Mohd Ismail holds a 2024 - 2025 Master of Business Administration - MBA in BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES @ SPACE UTM. With a robust skill set that includes Back Office Operations, Business Development, Business Process Improvement, Call Center Development, Communication and more.
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