Customer Experience :- Internal Help Desk @ (June 2022 - July 2022)
User Engagement @ (September 2021 - June 2022)
Client Service -Team Lead @ H N F Infotech (June 2019 - August 2021)
Client Service Manager @ H N F Infotech (April 2018 - June 2019)
Operations Associate @ H N F Infotech (October 2017 - March 2018)
Escalations Desk @ Ola cabs (August 2015 - September 2017)
Mohd A. Education
Maharashtra College of Arts Science and Commerce 246 A Bellasis Road Byculla Mumbai 400 008
Bachelor's degree
2014-2019
Maharashtra College of Arts Science and Commerce 246 A Bellasis Road Byculla Mumbai 400 008
HSC
2010-2012
St John The Evangelist High School - India
SSC
2001-2010
Mohd A. Skills
Analytical Skills
Business Process
Client Coordination
Client Relations
Client Services
Communication
Customer Engagement
Customer Experience
Customer Experience Management
Customer Management
Customer Relationship Management (CRM)
Customer Service
Customer Service Operations
Education
Escalation
Escalations Management
Leadership
Leadership Development
Marketing
Operational Support
Operations Management
Organizational Leadership
Problem Solving
Project Management
Research
Sales
Service Desk
Service-Level Agreements (SLA)
Strategy
Team Coordination
Team Leadership
Training
Training Coordination
Mohd A. Summary
Mohd A., based in Mumbai, MH, IN, is currently a Associate Project Manager at Lionbridge. Mohd A. brings experience from previous roles at WhiteHat Jr and H N F Infotech. Mohd A. holds a 2014 - 2019 Bachelor's degree @ Maharashtra College of Arts Science and Commerce 246 A Bellasis Road Byculla Mumbai 400 008. With a robust skill set that includes Analytical Skills, Business Process, Client Coordination, Client Relations, Client Services and more. Mohd A. has 2 emails on RocketReach.
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