Mohand Ibrahim Email
Contact Center Technical Lead @ Expertflow - livechat, video, callcenter SW
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Mohand Ibrahim Location
- Cairo, Cairo Governorate, EG
Mohand Ibrahim Work
- Contact Center Technical Lead @ (October 2022 - Present)
- System Engineer @ (November 2020 - October 2022)
- IT Specialist @ (July 2019 - October 2020)
- Field Network Engineer @ (May 2019 - July 2019)
- IT Network @ Macaroni Queen (March 2018 - March 2019)
Mohand Ibrahim Education
- Thebes Academy
Bachelor’s Degree (Computer Science)
2013-2017
Mohand Ibrahim Skills
- Active Directory
- Ansible
- CCNA
- Call Center Administration
- Call Center Cloud
- Call Recording
- Cisco Access Points
- Cisco Call Manager
- Cisco Routers
- Cisco Systems Products
- Cisco VoIP
- Closed-Circuit Television (CCTV)
- Computer Hardware Troubleshooting
- Contact Center Management
- Contact Center Technology
- DevOps
- Docker
- Eleveo Compliance Recording
- Eleveo Workforce Management
- Firewalls
- FortiGate
- Genesys Cloud CX
- Hosting
- Information Technology
- LAN Switching
- LAN-WAN
- Linux
- Microsoft Office
- N+
- Network Configuration
- Network Troubleshooting
- PCCE
- Palo Alto Networks
- Routing Protocols
- SQL
- Sophos
- Technical Support
- UCCE
- UCCX
- VLAN
- Windows Server
- ccna collaboration
- ccnp route 300-101
- ccnp switching 300-115
- elastix
Mohand Ibrahim Summary
- Mohand Ibrahim, based in Cairo, Cairo Governorate, EG, is currently a Contact Center Technical Lead at Expertflow - livechat, video, callcenter SW. Mohand Ibrahim brings experience from previous roles at IATI, ArabJet B2B, EcoTel Holding and Macaroni Queen . Mohand Ibrahim holds a 2013 - 2017 Bachelor’s Degree in Computer Science @ Thebes Academy. With a robust skill set that includes Active Directory, Ansible, CCNA, Call Center Administration, Call Center Cloud and more. Mohand Ibrahim has 1 emails on RocketReach.
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