Mohanad Alshaka Email
Program Manager - Product, Delivery and Operations @ Ard Group
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Mohanad Alshaka Location
- Amman, JO
Mohanad Alshaka Work
- Program Manager - Product, Delivery and Operations @ (May 2026 - Present)
- Senior Operations Manager @ (April 2025 - May 2026)
- CX Manager @ (December 2022 - April 2025)
- Customer Experience lead @ (March 2021 - December 2022)
- Sr Manager, Customer Experience @ (December 2019 - March 2021)
- Salesforce CRM MANAGER @ (October 2018 - December 2019)
- Senior Manager Client Experience @ ZOMARON (November 2013 - October 2018)
- Technical Support Specialist @ ZOMARON (September 2012 - November 2013)
Mohanad Alshaka Education
- Fanshawe College
Ontario College Graduate Cert (Project Management)
2015-2016 - Western University
Bachelor’s Degree (Finance and Financial Management Services)
2008-2012
Mohanad Alshaka Skills
- Agile Methodologies
- Banking
- Business Development
- Business Planning
- Business Strategy
- Cascading Style Sheets (CSS)
- Credit
- Customer Experience
- Customer Experience Analysis
- Customer Journey Mapping
- Customer Retention
- Customer Satisfaction
- Customer Satisfaction (CSAT)
- Customer Service
- Google Analytics
- IT Operations
- JIRA
- Leadership
- Management
- Microsoft Word
- Net Promoter Score
- Qualtrics
- Sales Management
- Scrum
- Software as a Service (SaaS)
- Sprint Planning
- Strategic Partnerships
- Survey Design
- Team Leadership
- Text Analytics
- Voice of the Customer Analysis
- sales force
Mohanad Alshaka Summary
- Mohanad Alshaka, based in Amman, JO, is currently a Program Manager - Product, Delivery and Operations at Ard Group. Mohanad Alshaka brings experience from previous roles at Ard Group, Baselane and Paystone. Mohanad Alshaka holds a 2015 - 2016 Ontario College Graduate Cert in Project Management @ Fanshawe College. With a robust skill set that includes Agile Methodologies, Banking, Business Development, Business Planning, Business Strategy and more. Mohanad Alshaka has 1 emails on RocketReach.
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