Mohan Kumar Email
Lead - Customer Experience @ Peppo
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Mohan Kumar Location
- Bengaluru, KA, IN
Mohan Kumar Work
- Lead - Customer Experience @ (June 2021 - Present)
- Assistant Manager @ (September 2016 - February 2020)
- Transaction Processing Assistant Unit Manager @ (June 2013 - September 2016)
- Sr. Customer Support Officer @ Mphasis Ltd (April 2007 - June 2013)
- Customer Support Officer @ HSBC (July 2005 - November 2006)
Mohan Kumar Education
- Institute of Management Technology, Ghaziabad
PGPM (General Management)
2020-2021 - Eastern Institute For Integrated Learning In Management
BCA (Computer Programming, Specific Applications)
2009-2012
Mohan Kumar Skills
- Analytical Skills
- Back Office Operations
- Business Transformation
- Business-to-Business (B2B)
- CSAT
- Client Relations
- Communication
- Cross-functional Team Leadership
- Customer Service
- Data Analysis
- Employee Engagement
- Employee Training
- Internal Audit
- Leadership
- Lean Six Sigma
- Management
- Microsoft Excel
- Operations Management
- Performance Management
- Problem Solving
- Process Excellence
- Project Management
- Resource Management
- Sales
- Sales Operations
- Service Delivery
- Service Delivery Management
- Service-Level Agreements (SLA)
- Team Leadership
- Time Management
- Training
- Transition Management
Mohan Kumar Summary
- Mohan Kumar, based in Bengaluru, KA, IN, is currently a Lead - Customer Experience at Peppo . Mohan Kumar brings experience from previous roles at Merittrac Assesment Services Private Limited, Mphasis, Mphasis Ltd and HSBC. Mohan Kumar holds a 2020 - 2021 PGPM in General Management @ Institute of Management Technology, Ghaziabad. With a robust skill set that includes Analytical Skills, Back Office Operations, Business Transformation, Business-to-Business (B2B), CSAT and more. Mohan Kumar has 1 emails on RocketReach.
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