Mohammed Naidoo Email
Staff Augmentation Services Manager : South Africa @ uptime
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Mohammed Naidoo Location
- South Africa
Mohammed Naidoo Work
- Staff Augmentation Services Manager : South Africa @ (August 2025 - Present)
- Managed Services Specialist @ (April 2024 - March 2025)
- Senior Manager: Support services @ (November 2022 - April 2024)
- Support Operations Manager : Remote Managed Services @ (January 2020 - November 2022)
- Major Incident Manager: Global Support Services @ (March 2014 - December 2019)
- Duty Manager : Global Support Services @ (January 2010 - January 2014)
- IT Support Specialist @ (January 2009 - October 2010)
Mohammed Naidoo Skills
- Account Management
- Active Listening
- Application Monitoring
- BMC Remedy
- Business Continuity
- Business Process Improvement
- CSI
- CSM
- Change Management
- Client Relations
- Coaching & Mentoring
- Communication
- Conflict Resolution
- Contact Center Operations
- Contact Centers
- Creative Problem Solving
- Customer Experience
- Customer Reviews
- Customer Satisfaction
- Customer Service
- Customer Success
- Customer Support
- DevOps
- Employee Management
- Escalations Management
- Functional Testing
- IT Service Management
- ITIL
- ITIL Process
- ITIL Process Implementation
- ITSM
- Incident Investigation
- Incident Management
- Inventory Management
- Jira Service Desk
- Key Performance Indicators
- Leadership
- Leadership Development
- MSP
- Major Incident Management
- Operations Management
- Oral Communication
- People Development
- People Management
- Problem Analysis
- Problem Management
- Problem Solving
- Process Implementation
- Process Improvement
- Product Training
- Project Management
- Project Management Office (PMO)
- Regression Testing
- Root Cause Analysis
- Service Assurance
- Service Delivery
- Service Desk
- Service Desk Management
- Service Focused
- Service Improvement
- Service-Level Agreements (SLA)
- Software Development Life Cycle (SDLC)
- Software as a Service (SaaS)
- Standard Operating Procedure (SOP)
- Support Management
- Support Services
- Support Services Management
- Team Leadership
- Team Management
- Teamwork
- Technical Support
- Telecommunications
- Third Party Vendors
- Trend Analysis
- Usability Testing
- Vendor Coordination
- Workload Prioritization
Mohammed Naidoo Summary
- Mohammed Naidoo, based in South Africa, is currently a Staff Augmentation Services Manager : South Africa at Uptime. Mohammed Naidoo brings experience from previous roles at TechniCap Partners, Eiffel Corp (PTY) Ltd, First Technology and BT. With a robust skill set that includes Account Management, Active Listening, Application Monitoring, BMC Remedy, Business Continuity and more. Mohammed Naidoo has 1 emails on RocketReach.
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