Mohammed Adel Email & Phone Number
Co-Founder | Presales Director @ Xperience 1st
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Mohammed Adel Location
- Dublin, IE
Mohammed Adel Work
- Co-Founder | Presales Director @ (June 2024 - Present)
- Institute of Directors Ireland @ (July 2026 - July 2026)
- Solution Architect - Salesforce and Amazon Connect @ (April 2023 - May 2024)
- Principal Solution Engineer @ (February 2022 - March 2023)
- Lead Solution Engineer @ (March 2020 - January 2022)
- Team Lead - Genesys Solutions @ (September 2014 - December 2019)
- Senior Genesys Engineer @ (September 2013 - August 2014)
- Senior Genesys Engineer @ (March 2013 - August 2013)
- Genesys System Analyst @ (August 2008 - February 2013)
Mohammed Adel Education
- Quantic School of Business and Technology
Executive MBA
2021-2022 - Ain Shams University
Bachelor of Computer and information Science (Computer Scince)
2004-2008
Mohammed Adel Skills
- Amazon Connect
- Amazon Web Services (AWS)
- Analysis
- Board Development
- Board of Directors
- Business Analysis
- CRM
- CTI
- Call Center
- Call Centers
- Call Logging
- Call Routing
- Consulting
- Contact Center as a Service (CCaaS)
- Contact Centers
- Conversational AI
- Cross-functional Team Leadership
- Customer Service
- Database Design
- Digital Engagement
- Einstein AI
- Emotional Intelligence
- Enterprise Solution Design
- Field Service
- Genesys
- Genesys Cloud
- Genesys Framework
- Genesys PureEngage
- Genesys Reporting
- Google BigQuery
- Google Cloud Platform (GCP)
- IT Service Management
- IVR
- Integration
- Intelligent Call Routing
- JSP
- Knowledge Management
- Large Language Models (LLM)
- Outsourcing
- PL/SQL
- Presales
- Product Specialists
- Project Management
- Routing
- SQL
- Sales Effectiveness
- Sales Engineering
- Sales Operations
- Sales Planning
- Salesforce
- Self-Service Solutions
- Service Cloud
- Session Initiation Protocol (SIP)
- Soft Skills
- Software Documentation
- Solution Architecture
- Storytelling
- Strategic Alliances
- Systems Analysis
- Technical sell
- Telecommunications
- Telephony
- Troubleshooting
- Trusted Business Advisor
- VXML
- Workforce Management
- agentforce
Mohammed Adel Summary
- Mohammed Adel, based in Dublin, IE, is currently a Co-Founder | Presales Director at Xperience 1st. Mohammed Adel brings experience from previous roles at Institute of Directors Ireland, Pearl Technologies Ltd and Salesforce. Mohammed Adel holds a 2021 - 2022 Executive MBA @ Quantic School of Business and Technology. With a robust skill set that includes Amazon Connect, Amazon Web Services (AWS), Analysis, Board Development, Board of Directors and more. Mohammed Adel has 2 emails and 1 mobile phone numbers on RocketReach.
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