Mohammad Rahman Email
Head of Contact Centre Operations @ Homecare Medical New Zealand
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Mohammad Rahman Location
- Auckland, NZ
Mohammad Rahman Work
- 2023 -now Head of Contact Centre Operations @
- 2022 -2023 Queue and Planning Manager @
- 2022 -2022 Manager Queue Management @
- 2021 -2022 Workforce Planning Team Leader @
- 2021 -2021 Lead Workforce Analyst @
- 2019 -2021 Workforce Analyst @
- 2016 -2019 Workforce Planner @ FlexiGroup New Zealand
- 2015 -2016 Workforce Planner @ Fisher and Paykel Finance
- 2009 -2015 Queue Analyst @
- 2008 -2009 Customer Assist Team Manager @
- 2005 -2007 Team Leader @
Mohammad Rahman Education
- University of Zambia
Bachelor of Mineral Science (B.M Sc.) (Mining Engineering)
1990-1995 - Notre Dame College
High School Certificate
1986-1988
Mohammad Rahman Skills
- Customer Experience
- Customer Relationship Management Crm
- Help Desk Support
- Account Management
- Reporting And Analysis
- Logistics
- Data Analysis
- Workforce Planning
- Forecasting
- Telecommunications
- Business Analysis
- Contact Center Management
- Contact Center Technology
- Market Research
- Team Management
- Team Leadership
- Online Advertising
- MS Excel Pivot Tables
- Operations Management
- Contact Centers
- Customer Insight
- Microsoft Excel
- VBA
- Change Management
- Training
- Contact Center Operations
- Customer Service
- Business Strategy
- Management
- Call Centers
- Investigative Reporting
- CRM
- Analysis
- Ontology
- Customer Relationship Management
Mohammad Rahman Summary
- Mohammad Rahman, based in Auckland, NZ, is currently a Head of Contact Centre Operations at Whakarongorau Aotearoa // New Zealand Telehealth Services//. Mohammad Rahman brings experience from previous roles at Whakarongorau Aotearoa // New Zealand Telehealth Services// and Xero. Mohammad Rahman holds a 1990 - 1995 Bachelor of Mineral Science (B.M Sc.) in Mining Engineering @ University of Zambia. With a robust skill set that includes Customer Experience, Customer Relationship Management Crm, Help Desk Support, Account Management, Reporting And Analysis and more. Mohammad Rahman has 2 emails on RocketReach.
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