Mohammad Alam Email & Phone Number
Head of Products and CX @ InsuranceMarket.ae™ By AFIA Insurance Brokerage Services LLC
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Mohammad Alam Location
- Dubai, AE
Mohammad Alam Work
- Head of Products and CX @ (August 2025 - Present)
- Head of Products and Customer Experience @ (August 2025 - Present)
- Senior Manager (Projects)- Workforce Enablement @ (March 2023 - August 2025)
- Senior Project Manager - Right Shoring Enablement (Migrations) @ (July 2021 - February 2023)
- Senior Project Manager - Digital Transformation @ (December 2019 - July 2020)
- Manager - Metrics and Governance : Business Transformation (COO's Office) @ (July 2017 - September 2019)
- Manager - Business Transformation (COO's Office) @ (July 2017 - September 2019)
- Manager - Business Analysis for Management Support (COO's Office) @ (December 2015 - June 2017)
- Manager - Quality and Process Improvement @ (March 2015 - November 2015)
- Business Process Assistant - HR Services @ (June 2013 - February 2015)
- Team Leader - Training @ (June 2011 - May 2013)
- Knowledge Specialist @ (February 2011 - May 2011)
- Knowledge Trainer @ (April 2009 - January 2011)
- Insurance Associate @ (June 2007 - March 2009)
- Business Associate (Call Center) @ (February 2007 - May 2007)
- Executive C. S @ (September 2005 - January 2007)
- C.R.E. (Customer Response Executive) @ (December 2003 - August 2005)
Mohammad Alam Education
- Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur
Bachelor of Commerce (Business/Commerce, General)
Mohammad Alam Skills
- Leadership
- Six Sigma
- BPO
- KPI implementation
- Employee Engagement
- Call Center
- People Management
- Insurance
- Customer Satisfaction
- Business Analysis
- Process Excellence
- Team Management
- Team Leadership
- Process Improvement
- Strategic Planning
- Workforce Management
- Life Insurance
- HR Policy Formulation
- Operations Management
- Business Process Outsourcing Bpo
- Risk Management
- Business Process
- Training
- Change Management
- Management Information Systems Mis
- Customer Service
- Training Delivery
- Property and Casualty Insurance
- Business Process Improvement
- Management
- Quality Improvement
- Project Management
- Outsourcing
- MIS
- Transition Management
- Call Centers
- Service Delivery
- Recruiting
- Analysis
- Performance Management
- Business Process Outsourcing
- Management Information Systems
Mohammad Alam Summary
- Mohammad Alam, based in Dubai, AE, is currently a Head of Products and CX at InsuranceMarket.ae™. Mohammad Alam brings experience from previous roles at InsuranceMarket.ae™, BinDawood Holding, Standard Chartered Bank and BMA INTERNATIONAL FZE. Mohammad Alam holds a Bachelor of Commerce in Business/Commerce, General @ Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur. With a robust skill set that includes Leadership, Six Sigma, BPO, KPI implementation, Employee Engagement and more. Mohammad Alam has 2 emails and 2 mobile phone numbers on RocketReach.
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