Mohammad Alam Email & Phone Number
Head of Products and CX @ InsuranceMarket.ae™ By AFIA Insurance Brokerage Services LLC
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Mohammad Alam Location
- Dubai, AE
Mohammad Alam Work
- 2025 -now Head of Products and CX @
- 2025 -now Head of Products and Customer Experience @
- 2023 -2025 Senior Manager (Projects)- Workforce Enablement @
- 2021 -2023 Senior Project Manager - Right Shoring Enablement (Migrations) @
- 2019 -2020 Senior Project Manager - Digital Transformation @
- 2017 -2019 Manager - Metrics and Governance : Business Transformation (COO's Office) @
- 2017 -2019 Manager - Business Transformation (COO's Office) @
- 2015 -2017 Manager - Business Analysis for Management Support (COO's Office) @
- 2015 -2015 Manager - Quality and Process Improvement @
- 2013 -2015 Business Process Assistant - HR Services @
- 2011 -2013 Team Leader - Training @
- 2011 -2011 Knowledge Specialist @
- 2009 -2011 Knowledge Trainer @
- 2007 -2009 Insurance Associate @
- 2007 -2007 Business Associate (Call Center) @
- 2005 -2007 Executive C. S @
- 2003 -2005 C.R.E. (Customer Response Executive) @
Mohammad Alam Education
- Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur
Bachelor of Commerce (Business/Commerce, General)
Mohammad Alam Skills
- Leadership
- Six Sigma
- BPO
- KPI implementation
- Employee Engagement
- Call Center
- People Management
- Insurance
- Customer Satisfaction
- Business Analysis
- Process Excellence
- Team Management
- Team Leadership
- Process Improvement
- Strategic Planning
- Workforce Management
- Life Insurance
- HR Policy Formulation
- Operations Management
- Business Process Outsourcing Bpo
- Risk Management
- Business Process
- Training
- Change Management
- Management Information Systems Mis
- Customer Service
- Training Delivery
- Property and Casualty Insurance
- Business Process Improvement
- Management
- Quality Improvement
- Project Management
- Outsourcing
- MIS
- Transition Management
- Call Centers
- Service Delivery
- Recruiting
- Analysis
- Performance Management
- Business Process Outsourcing
- Management Information Systems
Mohammad Alam Summary
- Mohammad Alam, based in Dubai, AE, is currently a Head of Products and CX at InsuranceMarket.ae™. Mohammad Alam brings experience from previous roles at InsuranceMarket.ae™, BinDawood Holding, Standard Chartered Bank and BMA INTERNATIONAL FZE. Mohammad Alam holds a Bachelor of Commerce in Business/Commerce, General @ Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur. With a robust skill set that includes Leadership, Six Sigma, BPO, KPI implementation, Employee Engagement and more. Mohammad Alam has 2 emails and 2 mobile phone numbers on RocketReach.
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