Mohamed Farag Email
Customer Success Manager @ Advanced Real Estate Services (ADRES)
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Mohamed Farag Work
- Customer Success Manager @ (July 2026 - Present)
- Assistant vice president - Contact Center Operations @ (January 2025 - Present)
- Vice President Customer Service @ Aldar Properties PJSC (February 2021 - Present)
- Contact Center Manager @ Aldar Properties PJSC (December 2023 - December 2024)
- Call Center Manager @ (November 2023 - March 2025)
- Assistant Call Center Manager @ (February 2021 - September 2024)
- Contact Center Manager @ Provis Real Estate Management (February 2021 - November 2023)
- Assistant Call Center Manager @ (June 2020 - February 2021)
- Operations Team Manager @ (October 2018 - June 2020)
- Customer Experience Manager @ Dubai Health Authority (DHA) (June 2020 - January 2021)
- Operations Team Manager @ Dubai Health Authority (DHA) (August 2017 - May 2020)
- Operations Team Manager @ Intelenet Global Services (August 2017 - June 2020)
- Account Manager @ (November 2016 - August 2017)
- Team Leader - Small Medium Business @ (September 2014 - October 2016)
- Team Leader - Home Service Section @ (February 2014 - September 2014)
- Account Advisor @ (March 2012 - February 2014)
- Technical Support Representative @ Etisalat UAE (e&) (March 2012 - November 2016)
- HR Coordinator @ (September 2011 - October 2011)
- Web Designer @ ACTE Design (July 2010 - December 2010)
- technical support agent at TE DATA @ student (July 2008 - September 2008)
Mohamed Farag Education
- Arab Academy for Science, Technology and Maritime Transport
Master of Business Administration (Marketing)
2021-2024 - Cairo University
bachelor's degree of science (communication physics)
2006-2011
Mohamed Farag Skills
- Analysis
- Budget Oversight
- Business Analysis
- Business Process Outsourcing (BPO)
- Call Centers
- Clinical Outcomes
- Communication
- Communication Training
- Contact Center Management
- Contact Center Operations
- Contact Center Transformation
- Cost Reduction
- Customer Experience
- Customer Experience Design
- Customer Journeys
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Success
- Digital Channels
- Digital Electronics
- Digital Marketing Channels
- Digital Strategy
- Downtime Reduction
- Electronics
- Establishing Processes
- Genesys
- Identifying Trends
- Key Performance Indicators
- Leadership
- Life Transitions
- Manage Complex Projects
- Management
- Maritime Transport
- Market Analysis
- Marketing Research
- Matlab
- Microsoft Office
- Net Promoter Score
- Operational Excellence
- Operations Management
- Outcome Measures
- Outcome focused
- Outsourcing
- Performance Analysis
- Performance Management
- Problem Solving
- Process Excellence
- Process Improvement Implementation
- Process Redesign
- Product Development
- Product Management
- Project Coordination
- Project Delivery
- Project Management
- Project Manager Mentoring
- Project Planning
- Relationship Development
- Salesforce Integration
- Salesforce Service Cloud
- Scales
- Sequential Art
- Service Operations
- Service Redesign
- Social Media
- Soft Skills
- Software Project Management
- Support Management
- TAT
- Team Building
- Team Leadership
- Team Management
- Teamwork
- Technical Support
- Telecommunications
- Test Time Reduction
- Time Management
- Troubleshooting
- Web Analytics
- Windows
- Workforce Management
Mohamed Farag Summary
- Mohamed Farag, is currently a Customer Success Manager at ADRES. Mohamed Farag brings experience from previous roles at ALDAR, Aldar Properties PJSC and Aldar Estates. Mohamed Farag holds a 2021 - 2024 Master of Business Administration in Marketing @ Arab Academy for Science, Technology and Maritime Transport. With a robust skill set that includes Analysis, Budget Oversight, Business Analysis, Business Process Outsourcing (BPO), Call Centers and more. Mohamed Farag has 2 emails on RocketReach.
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