Mohamed Abdo Email & Phone Number
Managing Director - Hamat AlSahab Holding-Egypt @ Hamat Al Sahab Holding
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Mohamed Abdo Location
- Cairo, Cairo Governorate, EG
Mohamed Abdo Work
- 2024 -now Managing Director - Hamat AlSahab Holding-Egypt @
- 2019 -2024 Head - Operations @
- 2016 -2019 Senior Manager - Planning and Workforce and Vendor Management @
- 2012 -2016 Manager - Strategic Planning and Workforce Management @
- 2011 -2012 Specialist - Workforce and Resource Planning @
- 2008 -2011 Specialist - Resource Planning @
- 2006 -2008 Contact Center Team Leader @
- 2003 -2006 Contact Center Team Leader @
- 2003 -2003 Assistant General Manager @ Kuwait & Middle East Company
- 2000 -2003 Customer Services and Marketing Manager @ Hi Care Medical insurance
Mohamed Abdo Education
- du University
Certified Manager’s Development Program (Management)
2015-2016 - Harvard Business School
Associate's Degree (Business Administration and Management, General)
2013-2014 - Cairo University
80% (Economics and Political science)
1996-2000
Mohamed Abdo Skills
- Call Center
- Customer Experience
- Workforce Management
- Telecommunications
- Contact Centers
- Outsourcing
- Management
- Team Leadership
- Service Delivery
- Training
- Forecasting
- BPO
- Performance Management
- Project Planning
- Operations Management
- Customer Satisfaction
- Team Management
- Leadership
- Call Centers
- Quality Assurance
- CRM
- Project Management
- Coaching
- Customer Service
- Time Management
- Recruiting
- Business Analysis
- Human Resources
- Process Improvement
- Business Process Improvement
- Vendor Management
- Business Development
- Sla
- Teamwork
- Change Management
- Team Building
- Key Performance Indicators
- Employee Engagement
- Employee Relations
- Software Documentation
- Start-ups
- Strategy
- Strategic Planning
- Analysis
- Budgets
- ERP
- Customer Retention
- Business Process
- Workforce Planning
- Program Management
- Development
- Social Media
- Planning
- Start Ups
- Operations
- Microsoft Office
- Microsoft Excel
Mohamed Abdo Summary
- Mohamed Abdo, based in Cairo, Cairo Governorate, EG, is currently a Managing Director - Hamat AlSahab Holding-Egypt at Hamat Al Sahab. Mohamed Abdo brings experience from previous roles at Xceed and du. Mohamed Abdo holds a 2015 - 2016 Certified Manager’s Development Program in Management @ du University. With a robust skill set that includes Call Center, Customer Experience, Workforce Management, Telecommunications, Contact Centers and more. Mohamed Abdo has 1 emails and 1 mobile phone numbers on RocketReach.
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