Mo Y. Email
IT Infrastructure Technician @ DEEP
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Mo Y. Location
- Bristol, GB
Mo Y. Work
- IT Infrastructure Technician @ (September 2024 - Present)
- Service Desk Analyst @ (October 2022 - September 2024)
Mo Y. Education
- University of the West of England
BSc(Hons) (Computer Science)
2019-2022
Mo Y. Skills
- 2nd Line IT Support
- 3rd Line Support
- Active Directory
- Analytical Skills
- Artificial Intelligence (AI)
- Attention to Detail
- Attitude Change
- Automation
- Azure Functions
- C++
- Call Management
- Cascading Style Sheets (CSS)
- Cloud Infrastructure
- Communication
- Computer Hardware
- Computer Networking
- Computer Science
- Critical Thinking
- Customer Experience Management
- Customer Service
- Databases
- Diagram Design
- HTML5
- Help Desk Support
- IT Escalation
- IT Infrastructure Operations
- IT Operations
- IT Service Management
- IT Services
- ITIL
- Incident Management
- Information Technology
- Leadership
- Logic Apps
- Machine Learning
- Microsoft 365
- Microsoft Azure
- Microsoft Defender
- Microsoft Exchange
- Microsoft Intune
- Microsoft Office
- Microsoft Power Apps
- Microsoft Servers
- NoSQL
- Object-Oriented Programming (OOP)
- Office 365
- Operating Systems
- Oral Communication
- Powershell
- Principle of computing
- Problem Solving
- Programming
- Project Delivery
- Project Management
- Project Planning
- Project Work
- Python (Programming Language)
- SQL
- Server Administration
- Service-Level Agreements (SLA)
- Software as a Service (SaaS)
- Strategy
- Team Leadership
- Team Motivation
- Teamwork
- Technical Documentation
- Technical Support
- Time Management
- Troubleshooting
Mo Y. Summary
- Mo Y., based in Bristol, GB, is currently a IT Infrastructure Technician at DEEP. Mo Y. brings experience from previous roles at Unite Students. Mo Y. holds a 2019 - 2022 BSc(Hons) in Computer Science @ University of the West of England. With a robust skill set that includes 2nd Line IT Support, 3rd Line Support, Active Directory, Analytical Skills, Artificial Intelligence (AI) and more.
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