Mitsubishi Motors Europe B.V Information

Mitsubishi Motors Europe B.V. (MME) is the European headquarters of Mitsubishi Motors Corporation (MMC). After more than 35 years of presence in Europe, Mitsubishi Motors has recently selected the Maastricht area in the south of The Netherlands for its new regional hub - located within its NedCar factory - covering the following activities:Sales Coordination for the 34 countries where MME operates. Sales and Marketing of Mitsubishi Motors parts & accessories in the same 34 markets. Technical Services (field service, technical training, quality management and warranty functions) for all Mitsubishi Motors local Distributors and customers.Beyond, five specific areas deserve a special mention:CorporateMitsubishi Motors Europe B.V. (MME) is the European headquarters of Mitsubishi Motors Corporation (MMC). After more than 35 years of presence in Europe, Mitsubishi Motors has recently selected the Maastricht area in the south of The Netherlands for its new regional hub - located within its NedCar factory - covering the following activities:Sales Coordination for the 34 countries where MME operates. Sales and Marketing of Mitsubishi Motors parts & accessories in the same 34 markets. Technical Services (field service, technical training, quality management and warranty functions) for all Mitsubishi Motors local Distributors and customers.Beyond, five specific areas deserve a special mention:Parts & accessories warehousing at Mitsubishi Motors’ European Distribution Centre (EDC) Covering 55,000 m² and with a turnover of € 370 millions a year, the EDC enables MME to provide customers across Europe with a fast and accurate supply of parts with optimised inventory levels. Opened in 2006, Mitsubishi Motors’ EDC is connected to tri-module transport modes; ship, train and truck. In today’s fast inter-connected world, this flexibility is the guarantee that Mitsubishi customers all over Europe will benefit from a rapid & tailor-made service provided by the EDC team members. Next to the traditional supply flow to Mitsubishi Motors’ 34 national distributors, a further service called “Dealer Direct Delivery Concept� will allow for a direct delivery to the local dealership in Germany, The Netherlands, Belgium, Luxemburg, France, Switzerland and Denmark (as of now). The same applies for Spain and Portugal via the Regional Distribution concept serving the Iberian Peninsula. Sales and Marketing of Mitsubishi Motors Parts & Accessories Mitsubishi Motors Europe Sales and Marketing team is based on three basic elements: Parts & Accessories development, Marketing and Sales support. Parts & accessories department creates in cooperation with strong A-label suppliers specially designed products for the European market. Marketing & communications department creates and develops new profitable loyalty aftersales programs and aftersales promotion tools for the European market to support distributors’ desires and needs. Sales department provides sufficient sales support for its European network with various marketing activities. Technical Services Mitsubishi Motors Europe’s Technical Service team is a service provider, with 15 FTE (with 2 assigned dedicated MMC engineers) providing all technical services to our distributors. In addition, the Technical Service team collects, for MMC, quality information from the field to support continuous product improvements to order to augment customer satisfaction and reduce warranty costs. The following services are provided:Service support, technical (trouble shooting) support, (recall) campaign coordination with authorities and manufacturers, new model launch support, service literature translation and distribution, coordination and execution of EU directives such as “End of Life Vehicle� and “Euro 5� regulations, customer letters, technical training, quality management, local parts and accessory quality follow up and development support as well as all warranty functions for all Mitsubishi Motors’ Distributorsand customers throughout Europe. "Supply Chain Management" (SCM) for all Mitsubishi Motors vehicles sold through MME. Mitsubishi Motors Europe’s SCM team manages the finished vehicle ordering and logistics for 34 countries in Europe as well as for the Middle East and Africa within a global web of 5 factory locations around the world: one in Thailand, three in Japan, one in North America and one in the Netherlands (NedCar B.V.). Once at the port of entry in Europe, the SCM managers distribute the Mitsubishi cars throughout the regions whether directly to the dealer location in some Western Europe countries or to the national Distributor’s compound & preparation center. For this complex process, SCM makes the best use of all available modes of transportation such as deep sea, rail, barge and trucking to ensure the highest quality levels, to avoid damages along the distribution flow and to have a low environmental impact. Planning and Ordering (P&O) of vehicles sold in Europe Mitsubishi Motors Europe's P&O team handles all the ordering related activities for built-up vehicles sold in Europe. Every single order is collected by the P&O, sent to respective factories and all the necessary information until delivery is communicated to distributors by the P&O. Furthermore, the P&O makes short-term and mid-term production plans respecting on the one hand each distributors’ requirements, and on the other hand the production constraints of factories. Such is essential to deliver the right car at right place at the right time.