Mitchell Morris Jr. Email & Phone Number

Operations Manager-Specialty Servicing CoE @ SoFi

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Mitchell Morris Jr. Location

Smyrna, DE, US

Mitchell Morris Jr. Work

Operations Manager-Specialty Servicing CoE @ (September 2025 - Present)
Specialty Servicing Manager @ (August 2023 - September 2025)
Operations Manager-Specialty Servicing CoE @ (July 2023 - September 2025)
East and EMEA Regional Manager of Customer Support @ (December 2021 - December 2022)
Department Manager @ (July 2019 - December 2021)
Customer Service Department Manager @ (July 2008 - July 2019)
Hiring Manager (Customer Service and Military Work at Home Program) @ (June 2013 - March 2016)

Mitchell Morris Jr. Education

Wilmington University
Master of Science of Management (Organizational Leadership)
2015-2017
Wilmington University
Bachelor of Science (B.S.) (Human Resource Management)
2011-2014

Mitchell Morris Jr. Skills

Analytical Skills
Business Analysis
Interpersonal Skills
Strategic Thinking
Executive Visibility
Customer Engagement
Relationship Building
Compliance Management
Software as a Service (SaaS)
Microsoft PowerPoint
Customer Experience
Call Center
Six Sigma
Employee Engagement
Credit Cards
Performance Management
Employee Relations
PeopleSoft
Customer Relations
Team Building
Customer Satisfaction
Customer Service
Process Improvement
Avaya
Leadership Development
Team Leadership
Policy
Call Centers
Training
Human Resources
Recruiting
Management
Project Management
Interviews
Onboarding
Talent Acquisition
Employee Benefits
Financial Services
Vendor Management
Leadership
Microsoft Office
Talent Management
Hiring
Applicant Tracking Systems
Banking
Relationship Management
Program Management
Public Speaking
Strategic Planning
Workforce Planning
College Recruiting
Customer Relationship Management (CRM)
3rd Party Relationships
Briefing
Budgeting
California Consumer Privacy Act (CCPA)
Call Center Development
Coaching
Communication
Conflict Resolution
Contact Center Management
Customer Experience Management
Customer Service Management
Customer Service Operations
Customer Service Training
Customer Support
Customer-Focused Service
Driving Performance
Human Resources Information Systems (HRIS)
Interactive Voice Response (IVR)
Key Metrics
Key Performance Indicators
Organizational Leadership
Policy Analysis
Problem Solving
Regulatory Compliance
Self Service
Service-Level Agreements (SLA)
Strategy
TCPA
Teamwork
Time Management
Trend Analysis
Customer Relationship Management Crm
Sales
Mentoring
Compliance
Risk Management
Marketing
Employee Training
Cse
Retail Banking
Customer Relationship Management

Mitchell Morris Jr. Summary

Mitchell Morris Jr., based in Smyrna, DE, US, is currently a Operations Manager-Specialty Servicing CoE at SoFi. Mitchell Morris Jr. brings experience from previous roles at SoFi, OpenSpace and SUEZ. Mitchell Morris Jr. holds a 2015 - 2017 Master of Science of Management in Organizational Leadership @ Wilmington University. With a robust skill set that includes Analytical Skills, Business Analysis, Interpersonal Skills, Strategic Thinking, Executive Visibility and more. Mitchell Morris Jr. has 3 emails and 2 mobile phone numbers on RocketReach.