Manager, Reservations Operations @ (January 1986 - January 1995)
Mitchell Carroll Skills
Workforce Management
Call Centers
Forecasting
Vendor Management
Process Improvement
Customer Satisfaction
Operations Management
Cross-functional Team Leadership
Team Building
Management
Strategic Planning
Leadership
Call Center
Customer Experience
Training
Performance Management
Business Analysis
Customer Service
Change Management
Program Management
Business Process Improvement
Insurance
Team Leadership
Workforce Planning
Award Winner
Executive Level Presentation
Developing Strategies
Cost Reduction Strategies
Hub & Spoke Concept
Budget Administration
Staffing
Erlang C Expertise
Infrastructure Costs
Staff Planning
Strategic Business Direction
Budgets
Contact Centers
Cross Functional Team
Strategic Business
Executive Level
Business Process
Cross Functional Team Leadership
Hub and Spoke Concept
Cost Reduction
Mitchell Carroll Summary
Mitchell Carroll, based in Mooresville, NC, US, is currently a Senior Director, Call Center Workforce Management at Lowe's Companies, Inc.. Mitchell Carroll brings experience from previous roles at Asurion, Bank of America, APAC Customer Services and USAirways. With a robust skill set that includes Workforce Management, Call Centers, Forecasting, Vendor Management, Process Improvement and more. Mitchell Carroll has 1 emails and 3 mobile phone numbers on RocketReach.
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