Mitchell Carroll Email & Phone Number
Senior Director, Call Center Workforce Management
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Mitchell Carroll Location
- Mooresville, NC, US
Mitchell Carroll Work
- 2016 -now Senior Director, Call Center Workforce Management @ Lowe's Companies, Inc.
- 2003 -2016 Vice-President, Workforce Management @
- 1999 -2000 Senior Manager, National Forecasting and Scheduling @
- 1996 -1999 Director, Workforce Management @ APAC Customer Services
- 1986 -1995 Manager, Reservations Operations @
Mitchell Carroll Skills
- Workforce Management
- Call Centers
- Forecasting
- Vendor Management
- Process Improvement
- Customer Satisfaction
- Operations Management
- Cross-functional Team Leadership
- Team Building
- Management
- Strategic Planning
- Leadership
- Call Center
- Customer Experience
- Training
- Performance Management
- Business Analysis
- Customer Service
- Change Management
- Program Management
- Business Process Improvement
- Insurance
- Team Leadership
- Workforce Planning
- Award Winner
- Executive Level Presentation
- Developing Strategies
- Cost Reduction Strategies
- Hub & Spoke Concept
- Budget Administration
- Staffing
- Erlang C Expertise
- Infrastructure Costs
- Staff Planning
- Strategic Business Direction
- Budgets
- Contact Centers
- Cross Functional Team
- Strategic Business
- Executive Level
- Business Process
- Cross Functional Team Leadership
- Hub and Spoke Concept
- Cost Reduction
Mitchell Carroll Summary
- Mitchell Carroll, based in Mooresville, NC, US, is currently a Senior Director, Call Center Workforce Management at Lowe's Companies, Inc.. Mitchell Carroll brings experience from previous roles at Asurion, Bank of America, APAC Customer Services and USAirways. With a robust skill set that includes Workforce Management, Call Centers, Forecasting, Vendor Management, Process Improvement and more. Mitchell Carroll has 1 emails and 3 mobile phone numbers on RocketReach.
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