Customer Success Consultant @ (July 2024 - October 2024)
Global Customer Experience Manager @ (February 2023 - July 2024)
Plus Team Lead @ (January 2022 - January 2023)
Plus Support Specialist @ (March 2021 - January 2022)
Junior Support Advisor @ (June 2020 - March 2021)
Undergraduate Representative of Laurier Board of Governors @ Wilfrid Laurier University Alumni (May 2019 - April 2020)
Delivery Coordinator @ De La Terre bakery (April 2019 - August 2019)
Meat Department and Grocery Clerk @ (May 2014 - September 2017)
Retail Sales Associate @ (May 2017 - August 2017)
Mitchell Bergin Education
Wilfrid Laurier University
Political Science (Operations Research)
2016-2020
Mitchell Bergin Skills
Analytical Skills
Performance Reviews
Escalation Process
Quality Assurance
Service Delivery
Onboarding
Software Industry
Coaching
Client Services
Build Strong Relationships
Service-Level Agreements (SLA)
Customer Service Management
Business Reviews
Communication
Customer Experience
Customer Satisfaction
Key Performance Indicators
Oral Communication
Relationship Building
Zendesk
Microsoft Office
Customer Service
Management
Leadership
Microsoft Word
Public Speaking
Research
Political Science
Mitchell Bergin Summary
Mitchell Bergin, based in Toronto, ON, CA, is currently a Customer Success Manager at Trellis. Mitchell Bergin brings experience from previous roles at Amplifier Capital, Perpetua and Shopify. Mitchell Bergin holds a 2016 - 2020 Political Science in Operations Research @ Wilfrid Laurier University. With a robust skill set that includes Analytical Skills, Performance Reviews, Escalation Process, Quality Assurance, Service Delivery and more. Mitchell Bergin has 3 emails and 2 mobile phone numbers on RocketReach.
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