Head of the Client Success Department @ (March 2018 - April 2022)
Client Services Manager | Client Service Representative (CSR) @ (November 2003 - March 2018)
Misty Thomas Education
Wayne Community College
Business Administration and Management (General)
Misty Thomas Skills
Operational Risk
Service Levels
Project Reporting
Service-Level Agreements (SLA)
Project Status Reporting
Defining Requirements
Certification Testing
Project Planning
Negotiation
Interpersonal Skills
Training
Build Strong Relationships
Recruiting
Customer Engagement
Lead Generation
Sales Management
Service Delivery
Information Technology
Budgeting
Customer Experience
Sales Operations
Analytical Skills
Account Management
Customer Satisfaction
Cisco Technologies
Direct Sales
Salesforce.com
Solution Selling
Cloud Computing
Data Center
SaaS
Managed Services
Channel Partners
Cisco Systems Products
Enterprise Software
Management
Professional Services
Sales
Sales Process
Software as a Service (SaaS)
Agile Methodologies
Budgeting and Cost Control
Business Alliances
Business Continuity and Disaster Recovery
Business Management
Business Process Improvement
Business Relationship Management
Business Strategy
CSM
Cash Management
Change Management
Client Onboarding
Client Relations
Cloud Migration
Cross-functional Team Leadership
Customer Relationship Management (CRM)
Customer Retention
Customer Service
Customer Success
Data Analysis
Data Management
Demand Generation
Enterprise IT Infrastructure
Enterprise Risk Management
IT Infrastructure Management
IT Project & Program Management
IT Service Management
IT Strategy
Information Technology Infrastructure Library
Key Performance Indicators
Lean Six Sigma
Microsoft Office
Negotiation Skills
Onboarding
Operations Management
Program Management
Project Delivery
Project Implementation
Project Management
Project management professional
Quality Assurance
Requirements Gathering
Resource Allocation
Sales Enablement
Scrum
Soft Skills
Software Development Life Cycle (SDLC)
Software Industry
Stakeholder Engagement
Strategic Planning
Strategic engagements
Strategy
Team Collaboration
Vendor Management
Waterfall Methodologies
Social Media
New Business Development
Marketing
Misty Thomas Summary
Misty Thomas, based in Virginia Beach, VA, US, is currently a Director of Technical Alliances at Trace3. Misty Thomas brings experience from previous roles at Trace3. Misty Thomas holds a Business Administration and Management in General @ Wayne Community College. With a robust skill set that includes Operational Risk, Service Levels, Project Reporting, Service-Level Agreements (SLA), Project Status Reporting and more. Misty Thomas has 3 emails and 2 mobile phone numbers on RocketReach.
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