Mirva Swartz Email & Phone Number

Director of Customer Success Operations @ Napa Valley Wine Academy

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Mirva Swartz Location

Napa, CA, US

Mirva Swartz Work

2024 -now Director of Customer Success Operations @
2024 -2024 Student Success Advisor @
2022 -2023 Sr. Manager of Customer Success Operations @
2020 -2022 Customer Success Director @
2019 -2020 Customer Success Manager, Team Lead (formerly AllyO) @
2016 -2018 Manager, Customers @
2013 -2014 Account Director, Project Manager @
2010 -2014 Account Director, Project Manager @ SEK & GREY
2006 -2010 Account Director, Project Manager @

Mirva Swartz Education

Harvard Business School Online
Power and Influence for Positive Impact
2022-2022
Markkinointi-instituutti
Institute of Marketing in Helsinki - Diploma in Advertising (Project Management and Copywriting)
2000-2001
Haaga-Helia University of Applied Sciences
Bachelor of Business Administration - BBA (International Marketing, Leadership)
University of Skövde
Exchange program for BBA at Haaga-Helia University of Applied Sciences (International Marketing and Leadership)
Haaga-Helia University of Applied Sciences
Bachelor of Business Administration - BBA (PMP, Yoga Teacher, School Volunteer, Food & Wine enthusiast)

Mirva Swartz Skills

Six Sigma Green Belt
Interpersonal Skills
Critical Thinking
Salesforce.com
Gainsight
Totango
Customer Service
Sales
Process Efficiency
Relationship Building
Customer Success
Program Management
Localization
Point of Sale (POS) Systems
Artificial Intelligence (AI)
Business-to-Business (B2B)
Business Process Improvement
Project Management
Team Management
Customer Onboarding
User Adoption
Presentations
Key Performance Indicators
Enablement
Timelines
Attention to Detail
Problem Solving
Analytical Skills
Customer Satisfaction
Leadership
Vendor Management
Customer Experience
Training
Influence Others
NPS
Data Analysis
Integrated Marketing
System Administration
Process Improvement
Start-ups
Customer Retention
Advertising
Software as a Service (SaaS)
Communication
Team Leadership
Cross-functional Team Leadership
Business Reviews
Renewals
Voice of the Customer
ROI Optimization
Business to Business B2b
Business Analysis
Digital Marketing
Inbound Marketing
Consultative Selling
Direct Marketing
Video Communication
Corporate Identity
Software as a Service Saas
Customer Relationship Management Crm
Marketing
International Marketing
Marketing Communications
Account Management
Brand Architecture
Strategy
Events
Branding and Identity
Online Advertising
Project Planning
Brand Development
Marketing Strategy
Client Services
Graphic Design
Product Marketing
Corporate Branding
Software as a Service
Customer Relationship Management
Business to Business
Start Ups
Software Implementation
Content Marketing
Business Strategy
Microsoft Office
Customer Engagement
Online Video Production
Creative Briefs

Mirva Swartz Summary

Mirva Swartz, based in Napa, CA, US, is currently a Director of Customer Success Operations at Napa Valley Wine Academy. Mirva Swartz brings experience from previous roles at Napa Valley Wine Academy and HireVue. Mirva Swartz holds a 2022 - 2022 Power and Influence for Positive Impact @ Harvard Business School Online. With a robust skill set that includes Six Sigma Green Belt, Interpersonal Skills, Critical Thinking, Salesforce.com, Gainsight and more. Mirva Swartz has 2 emails and 2 mobile phone numbers on RocketReach.