Minerva CQ is an AI copilot that makes contact center agents faster and calls shorter. It drives the customer conversation forward, in real-time, with a unique adaptive agent experience that streamlines each interaction and ensures effective resolution. -Dynamic workflows guide agents faster -Single screen UI simplifies agent experiences -Dialogue suggestions coach agents on what to say -Sentiment detection provides behavioral cues -GenAI powered call summarization reduces post call work -RAG powered knowledge surfacing makes agents smarter -Human-in-the-loop ensures accuracy and continuous learning
| Website | https://minervacq.com/ |
| Employees | 17 (6 on RocketReach) |
| Founded | 2021 |
| Phone | +1 248-777-7777 |
| Industry | Software Development |
| Keywords | Callcenter, Customerservice, Customersupport, Callcentertechnology, Customersatisfaction, Customerengagement, Efficiency, Productivity |
| Competitors | Deloitte, IBM, PwC, Accenture, Capgemini, KPMG In Pakistan, McKinsey & Company, Boston Consulting Group (BCG), Bain & Company, Cognizant Softvision +44 more (view full list) |
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Minerva CQ Questions
Jack Garrett is the Chief Customer Officer of Minerva CQ.
6 people are employed at Minerva CQ.
Minerva CQ is based in Sunnyvale, California.
Top Minerva CQ Employees
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Jack Garrett
Chief Customer Officer at Minerva CQ
Mechanicsville, VA, US24 -
Felix Serna
Vice President of Marketing at Minerva CQ
California, United States25+ -
Craig Dryden
Vice President, Energy and Utilities at Minerva CQ
Alpharetta, GA, US11 -
Daniele Spera
Web developer - UIX at Minerva CQ
Bergamo, Lombardy, IT21 -
Riccardo De Maria
Forward Deployed AI Engineer at Minerva CQ
Scottsdale, AZ, US2
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