Vice President of Operations, Individual and Family Plans @ (January 2017 - July 2023)
Vice President Customer Experience, Service Operations @ (August 2014 - January 2017)
Director, Call Effectiveness @ (January 2011 - July 2014)
Continuous Quality Improvement Director @ (November 2009 - December 2010)
Director, Client Advocacy @ (January 2006 - October 2009)
Client Service Executive @ (September 2001 - December 2005)
Manager, Workers' Compensation @ T.T.C. Illinois, Inc. (October 1996 - August 2001)
Operations Manager @ (August 1988 - September 1996)
Mindy Lamb Education
Olivet Nazarene University
Bachelors of Science (Business Administration & Management)
2000-2000
Kankakee Community College
Associates (Associates)
1986-1988
Six Sigma Green Belt
Mindy Lamb Skills
Process Improvement
Program Management
Management Consulting
Vendor Management
Six Sigma
CRM
Business Strategy
Leadership
Insurance
Business Process Improvement
Team Building
Project Management
Operations Management
Business Process
Change Management
Strategic Planning
Call Centers
Customer Satisfaction
Management
Analytics
Strategy
Health Insurance
Customer Service
Customer Experience
Community Outreach
Healthcare
Microsoft Office
Customer Relationship Management Crm
Microsoft Excel
Research
Customer Relationship Management
Mindy Lamb Summary
Mindy Lamb, based in Kankakee, IL, US, is currently a Independent Consultant at Mindy Lamb Consulting, LLC. Mindy Lamb brings experience from previous roles at Cigna. Mindy Lamb holds a 2000 - 2000 Bachelors of Science in Business Administration & Management @ Olivet Nazarene University. With a robust skill set that includes Process Improvement, Program Management, Management Consulting, Vendor Management, Six Sigma and more. Mindy Lamb has 1 emails and 3 mobile phone numbers on RocketReach.
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