2017 -2023 Vice President of Operations, Individual and Family Plans @
2014 -2017 Vice President Customer Experience, Service Operations @
2011 -2014 Director, Call Effectiveness @
2009 -2010 Continuous Quality Improvement Director @
2006 -2009 Director, Client Advocacy @
2001 -2005 Client Service Executive @
1996 -2001 Manager, Workers' Compensation @ T.T.C. Illinois, Inc.
1988 -1996 Operations Manager @
Mindy Lamb Education
Six Sigma Green Belt
Bachelors of Science (Business Administration & Management)
2000-2000
Olivet Nazarene University
(Bachelors of Science, Business Administration & Management)
2000
Kankakee Community College
Associates (Associates)
1986-1988
Mindy Lamb Skills
Process Improvement
Program Management
Management Consulting
Vendor Management
Six Sigma
CRM
Business Strategy
Leadership
Insurance
Business Process Improvement
Team Building
Project Management
Operations Management
Business Process
Change Management
Strategic Planning
Call Centers
Customer Satisfaction
Management
Analytics
Strategy
Health Insurance
Customer Service
Customer Experience
Community Outreach
Healthcare
Microsoft Office
Customer Relationship Management Crm
Microsoft Excel
Research
Customer Relationship Management
Mindy Lamb Summary
Mindy Lamb, based in Kankakee, IL, US, is currently a Independent Consultant at Mindy Lamb Consulting, LLC. Mindy Lamb brings experience from previous roles at Cigna. Mindy Lamb holds a 2000 - 2000 Bachelors of Science in Business Administration & Management @ Six Sigma Green Belt. With a robust skill set that includes Process Improvement, Program Management, Management Consulting, Vendor Management, Six Sigma and more. Mindy Lamb has 2 emails and 3 mobile phone numbers on RocketReach.
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