Mina Adly Email
Senior Operations Coordinator @ FedEx
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Mina Adly Location
- Cairo, Cairo Governorate, EG
Mina Adly Work
- Senior Operations Coordinator @ (October 2025 - Present)
- Operations Support Supervisor @ (May 2024 - Present)
- Onboarding Specialist @ (October 2023 - October 2025)
- Regional Customer Service Specialist (KW-AE-BH-OM) @ (November 2022 - October 2025)
- Customer Experience Specialist @ (November 2022 - April 2024)
- New Account Specialist @ (November 2022 - January 2023)
- Expert Desk – Complaint Handling (Acting Team Lead) @ Etisalat Emirates (December 2021 - October 2022)
- Expert desk @ (January 2022 - August 2022)
- Back Office Assistant @ Universal Payment Services (UPS Kuwait) (April 2017 - June 2022)
- Customer Service Representative @ Universal Payment Services (UPS Kuwait) (December 2016 - April 2017)
- Agent @ Universal Payment Services (UPS Kuwait) (December 2016 - October 2021)
- Customer Service Advisor @ (October 2015 - December 2016)
- Senior Customer Service Representative @ (October 2014 - October 2015)
- Customer Service Advisor @ (April 2012 - October 2014)
Mina Adly Education
- Ain Shams University
Bachelor of Arts (B.A.) (Ancient/Classical Greek Language and Literature)
2007-2011 - El Nokrashi military school 2004-2007
Mina Adly Skills
- Account Management
- Amadeus GDS
- BA/BE studies
- Back Office Operations
- Build Strong Relationships
- CRM Databases
- CRM Software
- Change Management
- Channel Account Management
- Client Onboarding
- Client Surveys
- Coaching
- Coaching & Mentoring
- Compensation
- Complaint Management
- Compliance Auditing
- Consumer Services
- Cooperation
- Customer Experience
- Customer Experience Consulting
- Customer Interaction
- Customer Issue Management
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer-focused Service
- Customs Regulations
- EH&S Compliance
- English
- Escalations Management
- Experienced Sales Professional
- FinTech
- Food Delivery
- Frontline Support
- High Performance Teams
- Leadership
- Logistics Management
- Microsoft Excel
- Microsoft Office
- Microsoft Power BI
- Negotiation
- New Account Acquisition
- Onboarding
- Open Systems
- Operational Control
- Operational Excellence
- Operational Execution
- Operations Support
- Payment Services
- Peer Support
- Personal Training
- Pressure Situations
- Problem Solving
- Process Analysis
- Process Improvement Projects
- Program Management
- Quality Improvement
- Reporting
- Resolving Issues
- Risk Assessment
- Root Cause Analysis
- Self Learning
- Service-Level Agreements (SLA)
- Ship Maintenance
- Stakeholder Management
- Support Management
- Take Orders
- Team Building
- Team Leadership
- Team Performance
- Teamwork
- Technical Support
- Voice Mail
- Work Hardening
- Work Under Minimal Supervision
- Written Communication
Mina Adly Summary
- Mina Adly, based in Cairo, Cairo Governorate, EG, is currently a Senior Operations Coordinator at FedEx. Mina Adly brings experience from previous roles at FedEx. Mina Adly holds a 2007 - 2011 Bachelor of Arts (B.A.) in Ancient/Classical Greek Language and Literature @ Ain Shams University. With a robust skill set that includes Account Management, Amadeus GDS, BA/BE studies, Back Office Operations, Build Strong Relationships and more. Mina Adly has 2 emails on RocketReach.
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