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Milton Lopera Location
Boca Raton, FL, US
Milton Lopera Work
2026 -now Chief Customer Officer @
2024 -2026 EVP, Customer Experience @
2023 -2024 SVP, Customer Experience and VOC @
2022 -2023 VP II, Sales Activation Call Centers @
2017 -2022 Vice President, Customer Service @
2016 -2017 Vice President, Contact Center Operations @
2016 -2016 Director, Contact Center @
2013 -2016 Director, Virtual Dispatch Operation – Melville, NY and Bronx, NY and Stratford, CT @
1999 -2013 Additional Professional Job Titles w and Cablevision @
Milton Lopera Skills
Telecommunications
Management
Call Centers
Contact Centers
Process Improvement
Customer Service
Customer Satisfaction
Organization Skills
Interpersonal Communication
Skill-Based Routing
Team Leadership
Operations Management
Change Management
Employee Engagement
Customer Experience
Cross-functional Team Leadership
Team Building
Broadband
Troubleshooting
Leadership
Strategic Planning
Training
Business Process Improvement
Strategy
Sales Management
Cross Functional Team Leadership
Skill Based Routing
Project Management
Microsoft Word
Sales
Marketing
Customer Relationship Management Crm
Account Management
Customer Retention
Call Routing
Contact Center Management
Vendor Management
Workforce Management
Microsoft Office
Profit and Loss Management
Contact Center Operations
Technical Support
Call Center Development
Customer Relationship Management
Milton Lopera Summary
Milton Lopera, based in Boca Raton, FL, US, is currently a Chief Customer Officer at Blue Stream Fiber. Milton Lopera brings experience from previous roles at Blue Stream Fiber and Charter Communications. With a robust skill set that includes Telecommunications, Management, Call Centers, Contact Centers, Process Improvement and more. Milton Lopera has 3 emails and 3 mobile phone numbers on RocketReach.
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