Milli Kent Email
Director of Sales and Customer Experience @ Norwood Portable Sawmills
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Milli Kent Location
- Barrie, ON, CA
Milli Kent Work
- Director of Sales and Customer Experience @ (October 2021 - Present)
- Director of Customer Experience @ (October 2018 - October 2021)
- Customer Solutions Manager @ (September 2016 - October 2018)
- Assistant Manager - Customer Solutions @ (June 2015 - September 2016)
- Senior, Project Manager @ (February 2012 - February 2015)
- Service Delivery Manager @ (January 2007 - January 2012)
- Operations Supervisor @ (September 2002 - December 2007)
- Personal Banker @ (January 1999 - December 2001)
Milli Kent Education
- Brock University 2001-2003
- York University
(Sociology)
1999-2001
Milli Kent Skills
- Digital Strategy
- Director level
- Retail
- Support Management
- Digital Marketing
- Customer Success
- Teamwork
- Problem Solving
- Customer Experience
- Customer Satisfaction (CSAT)
- Leading Positive Change
- Project Implementation
- Leadership Development
- Team Building
- Coaching & Mentoring
- Business Development
- Sales Management
- Software Deployment
- Customer Support
- Call Center
- Training
- Team Management
- Management
- Time Management
- Customer Satisfaction
- Outsourcing
- Process Improvement
- Training Delivery
- Performance Management
- Operations Management
- Team Leadership
- Employee Engagement
- BPO
- Coaching
- Customer Service
- Contact Centers
- Call Center Development
- Cross-functional Team Leadership
- Service Delivery
- Call Centers
- Vendor Management
- Offshoring
- Customer Retention
- CRM
- Outsourcing Management
- Telecommunications
- Quality Assurance
- Leadership
- Program Management
- Workforce Management
- Project Management
- Business Process Improvement
- Change Management
- Exceeding Customer Expectations
- Customer Service Management
- Continuous Improvement
- Contact Center Strategy
- Project Delivery
- Analytical Skills
- People Management
Milli Kent Summary
- Milli Kent, based in Barrie, ON, CA, is currently a Director of Sales and Customer Experience at Norwood Portable Sawmills. Milli Kent brings experience from previous roles at Napoleon Group of Companies and Ttec Computer b.V.. Milli Kent holds a 2001 - 2003 Brock University. With a robust skill set that includes Digital Strategy, Director level, Retail, Support Management, Digital Marketing and more. Milli Kent has 1 emails on RocketReach.
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