Miles Baker Email & Phone Number

Head of Customer Operations and Strategy @ Block

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Miles Baker Location

United States

Miles Baker Work

Head of Customer Operations and Strategy @ (August 2019 - Present)
Sr. Director, Customer Onboarding @ (January 2018 - February 2019)
Director, Customer Operations @ (April 2016 - January 2018)
Director, Contact Center Strategy and Support @ (August 2012 - December 2015)
Sr. Manager, Contact Center Strategy and Support @ (May 2012 - August 2012)
Vice President, Operations and Communications @ (November 2009 - May 2012)
Assistant VP Operations @ (August 2008 - November 2009)
Operations Department Manager @ (September 2007 - August 2008)
Sr. Unit Manager @ (January 2006 - September 2007)
Customer Care and Collections Unit Manager @ (December 2004 - January 2006)

Miles Baker Education

Portland State University - School of Business
MBA (Business Administration)
Portland State University - School of Business
BS (Business Administration)
Lakeridge High School

Miles Baker Skills

Transformation at Scale
AI-Enabled Operations
Analysis
Analytics
Banking
Budgets
Business Analysis
Business Development
Business Process
Business Process Improvement
Business Strategy
CRM
Call Center
Call Centers
Change Management
Coaching
Credit
Credit Cards
Credit Risk
Cross-functional Team Leadership
Customer Experience
Customer Experience Design
Customer Operations Strategy
Customer Satisfaction
Customer Service
Digital Strategy
Employee Engagement
Employee Training
Executive Management
Finance
Financial Analysis
Financial Services
Forecasting
Intelligent Automation
Internal Audit
Leadership
Management
Operating Models
Operations Management
Outsourcing
Performance Management
Portfolio Management
Process Improvement
Product Management
Program Management
Project Management
Relationship Management
Risk Management
Sales
Strategic Planning
Strategy
Team Leadership
Team Management
Training
Vendor Management
Household
Management Practices
Individualization
Deliver Results
Channel
Suppliers
Process Operations
Expenses
Vendors
User Experience
Customer Oriented
JIRA
Agile Methodologies
Baseball
Customer Service Training
Leadership Experience
Business Administration
Cross Functional Team Leadership
Customer Support
Organizational Structure
Data Conversion
Design
Hsbc
Assurance
Key Performance Indicators
Integration
Hiring
Routing
Loan Servicing
IT Strategy
Visa
PowerPoint
Soccer
Operational Strategies
Lean Manufacturing
SDLC
12k
Salesforce.com
Human Resources
Collaborative
Execution
Networking
System
Automotive
Fdr
Reports
Organizational Effectiveness
Complexity
Strategies
Microsoft Office
Customer Conversion
Acquisitions
Microsoft Excel
Testing
New Hire Training
Contract Negotiation
Operational Risk Management
Operational Excellence
Documentation
Capital
Operational Support
Hpsm
Portland
Partnerships
Global Operations
Knowledge Management Systems
B2c
Customer Communication
Business Review
Cross Functional Team
Sports
Retail
Operational Requirements
Accountability
Incentives
Business Alignment
Business Operations
Operations
Marketing
Restorative Dentistry
Executive Team
Project
Measurements
Mastercard
Engagement
Vendor Relationship Management
Basketball
Compensation
Data Migration
Standardization
LinkedIn
Responsibility
Six Sigma
Yellow Belt
Regulations
Business Units
Contract Management
Account Management
VisionPLUS
Investments
Strengths Finder 2.0
Visio
Software
Claim
Oracle
Compliance
Redesigns
IVR
Tsys
Microsoft Word
Agents
Compelling
Telephony
Arranging
Culture
Knowledge Management
Customer Information
Mergers and Acquisitions
Automation
Product Quality

Miles Baker Summary

Miles Baker, based in United States, is currently a Head of Customer Operations and Strategy at Block. Miles Baker brings experience from previous roles at Vacasa, Clinicient and Capital One. Miles Baker holds a MBA in Business Administration @ Portland State University - School of Business. With a robust skill set that includes Transformation at Scale, AI-Enabled Operations, Analysis, Analytics, Banking and more. Miles Baker has 2 emails and 2 mobile phone numbers on RocketReach.