2019 -now Customer Operations - Sr. Strategy Lead @
2018 -2019 Sr. Director, Customer Onboarding @
2016 -2018 Director, Customer Operations @
2012 -2015 Director, Contact Center Strategy and Support @
2012 -2012 Sr. Manager, Contact Center Strategy and Support @
2009 -2012 Vice President, Operations and Communications @
2008 -2009 Assistant VP Operations @
2007 -2008 Operations Department Manager @
2006 -2007 Sr. Unit Manager @
2004 -2006 Customer Care and Collections Unit Manager @
2003 -2004 Customer Service Supervisor @
2002 -2003 Customer Service and Sales Representative @
Miles Baker Education
Portland State University - School of Business
MBA (Business Administration)
Portland State University - School of Business
BS (Business Administration)
Lakeridge High School
Miles Baker Skills
Household
Management Practices
Individualization
Deliver Results
Channel
Suppliers
Process Operations
Credit Cards
Call Center
Expenses
Vendors
User Experience
Sales
Customer Oriented
JIRA
Agile Methodologies
Credit Risk
Baseball
Finance
Customer Service Training
Leadership Experience
Business Administration
Cross Functional Team Leadership
Product Management
Customer Support
Organizational Structure
Data Conversion
Management
Design
Coaching
Outsourcing
Hsbc
Assurance
Key Performance Indicators
Integration
CRM
Hiring
Routing
Leadership
Loan Servicing
IT Strategy
Visa
PowerPoint
Soccer
Operational Strategies
Lean Manufacturing
SDLC
12k
Salesforce.com
Human Resources
Collaborative
Execution
Digital Strategy
Networking
Portfolio Management
Forecasting
Customer Satisfaction
System
Automotive
Relationship Management
Fdr
Team Management
Team Leadership
Reports
Strategy
Organizational Effectiveness
Complexity
Strategies
Microsoft Office
Customer Conversion
Operations Management
Acquisitions
Risk Management
Microsoft Excel
Testing
New Hire Training
Training
Employee Training
Customer Service
Contract Negotiation
Operational Risk Management
Operational Excellence
Documentation
Project Management
Capital
Call Centers
Operational Support
Hpsm
Portland
Analysis
Partnerships
Global Operations
Knowledge Management Systems
B2c
Customer Communication
Business Review
Employee Engagement
Cross Functional Team
Sports
Retail
Operational Requirements
Accountability
Business Development
Business Analysis
Incentives
Business Alignment
Business Operations
Strategic Planning
Operations
Marketing
Restorative Dentistry
Credit
Change Management
Executive Team
Business Process Improvement
Project
Measurements
Mastercard
Engagement
Vendor Relationship Management
Analytics
Basketball
Compensation
Data Migration
Standardization
LinkedIn
Responsibility
Internal Audit
Customer Experience
Six Sigma
Yellow Belt
Regulations
Banking
Business Units
Contract Management
Executive Management
Account Management
Customer Experience Design
VisionPLUS
Investments
Vendor Management
Strengths Finder 2.0
Process Improvement
Visio
Software
Claim
Financial Services
Oracle
Compliance
Redesigns
IVR
Tsys
Microsoft Word
Program Management
Agents
Business Process
Compelling
Telephony
Financial Analysis
Arranging
Budgets
Business Strategy
Culture
Knowledge Management
Customer Information
Mergers and Acquisitions
Automation
Performance Management
Product Quality
Miles Baker Summary
Miles Baker, based in United States, is currently a Customer Operations - Sr. Strategy Lead at Block. Miles Baker brings experience from previous roles at Vacasa, Clinicient and Capital One. Miles Baker holds a MBA in Business Administration @ Portland State University - School of Business. With a robust skill set that includes Household, Management Practices, Individualization, Deliver Results, Channel and more. Miles Baker has 2 emails and 2 mobile phone numbers on RocketReach.
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