Mikhail Sharov's Location
Moscow, Russia
Mikhail Sharov's Work
- Process Excellence Manager in IT Infrastructure Methodology @ Sberbank
- Process Excellence Manager @ VTB
- Head of IT Service Support Division @ SIA
- Head of IT Monitoring Group @ Rosselkhozbank
- Head of Global HelpDesk, IT Division @ Raiffeisen Bank Russia
- Leading Officer of IT Process Management department @ Raiffeisen Bank Russia
- Development manager of Service Centre @ Jet Infosystems
- Chief of Service department @ ABAK-2000
- Chief of Customer Support Department @ Infosoft
Mikhail Sharov's Education
- Volgograd State University
Specialist (Management)
2003 - 2004 - Volgograd State Technical University
Master (Engineering and Technology)
1994 - 2000
Mikhail Sharov's Skills
- ITIL
- IT Service Management
- Incident Management
- Service Desk
- Service Management
- IT Management
- BMC Remedy
- Process Management
- Help Desk Support
- ISO 20000
Mikhail Sharov's Summary
Mikhail Sharov, based in Moscow, Russia, is currently a Process Excellence Manager in IT Infrastructure Methodology at Sberbank, bringing experience from previous roles at VTB, SIA, Rosselkhozbank and Raiffeisen Bank Russia. Mikhail Sharov holds a 2003 - 2004 Specialist in Management @ Volgograd State University. With a robust skill set that includes ITIL, IT Service Management, Incident Management, Service Desk, Service Management and more, Mikhail Sharov contributes valuable insights to the industry. Mikhail Sharov has 3 emails on RocketReach.
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