Mike Wu Email & Phone Number
Senior Director, Ecommerce and Customer Experience @ Monos
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Mike Wu Location
- Tokyo, JP
Mike Wu Work
- 2024 -now Senior Director, Ecommerce and Customer Experience @
- 2023 -2024 Director, Ecommerce and Customer Experience @
- 2021 -2023 Director, Customer Happiness @
- 2019 -2021 Integrator @
- 2018 -2019 Director @ Ksenia Penkina Inc.
- 2017 -2018 Managing Consultant @ ApartHotel Properties of Vancouver
- 2017 -2017 Front Office Manager @
- 2016 -2017 Assistant Front Office Manager @
- 2016 -2016 Front Office Supervisor @
- 2015 -2016 Lead Concierge @
- 2015 -2015 Guest Services Associate and Night Auditor @
- 2013 -2015 Relief Night Manager and Auditor and Guest Services Ambassador @
- 2013 -2014 Bell Ambassador @
- 2011 -2012 Senior Guest Services and Housekeeping @ Poets Cove Resort & Spa
Mike Wu Education
- Simon Fraser University
(Psychology and History)
2008-2013 - Collingwood School
University-Preparatory Diploma
Mike Wu Skills
- Leadership
- Tourism
- Auditing
- Customer Relations
- Accounting
- Reservations
- New Hire Orientations
- Windows
- Restaurant Management
- Front Office
- Guest Booking
- Casual Dining
- Customer Satisfaction
- Food and Beverage
- Hospitality Service
- Revenue Analysis
- Mentoring New Hires
- Team Leadership
- Boutique Hotels
- Customer Service Training
- Team Management
- Teaching English as a Foreign Language
- Japanese Cuisine
- Cuisine
- Hospitality Management
- Front to Back Office
- Hotels
- Rooms Division Management
- Microsoft Office
- Microsoft Excel
- Employee Relations
- Hospitality
- Rooms Division
- Resorts
- Employee Training
- Foreign Languages
- Restaurants
- Customer Service
- Fine Dining
- Guest Service Management
- Hotel Management
- Problem Analysis
- Squirrel
- Back Office
- Banquets
- People Oriented
- Problem Solving
- Employee Orientations
- Professional Mentoring
- OpenTable
- Customer Service Operations
- Hospitality Industry
- Guest Recovery
- E Commerce
- Social Media
- Global Sourcing
- Supply Chain Management
- Market Research
- Marketing
- Supply Chain Operations
- Analytics
- Shopify
- E Commerce Consulting
Mike Wu Summary
- Mike Wu, based in Tokyo, JP, is currently a Senior Director, Ecommerce and Customer Experience at Monos. Mike Wu brings experience from previous roles at Monos, AromaTech and Ksenia Penkina Inc.. Mike Wu holds a 2008 - 2013 Simon Fraser University. With a robust skill set that includes Leadership, Tourism, Auditing, Customer Relations, Accounting and more. Mike Wu has 1 emails and 1 mobile phone numbers on RocketReach.
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