Mike Wu Email & Phone Number
Senior Director, Ecommerce and Customer Experience @ Monos
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Mike Wu Location
- Tokyo, JP
Mike Wu Work
- Senior Director, Ecommerce and Customer Experience @ (June 2024 - Present)
- Director, Ecommerce and Customer Experience @ (April 2023 - June 2024)
- Director, Customer Happiness @ (December 2021 - April 2023)
- Integrator @ (September 2019 - December 2021)
- Director @ Ksenia Penkina Inc. (January 2018 - August 2019)
- Managing Consultant @ ApartHotel Properties of Vancouver (August 2017 - January 2018)
- Front Office Manager @ (January 2017 - August 2017)
- Assistant Front Office Manager @ (March 2016 - January 2017)
- Front Office Supervisor @ (February 2016 - March 2016)
- Lead Concierge @ (October 2015 - February 2016)
- Guest Services Associate and Night Auditor @ (May 2015 - October 2015)
- Relief Night Manager and Auditor and Guest Services Ambassador @ (April 2013 - April 2015)
- Bell Ambassador @ (April 2013 - April 2014)
- Senior Guest Services and Housekeeping @ Poets Cove Resort & Spa (May 2011 - November 2012)
Mike Wu Education
- Simon Fraser University
(Psychology and History)
2008-2013 - Collingwood School
University-Preparatory Diploma
Mike Wu Skills
- Leadership
- Tourism
- Auditing
- Customer Relations
- Accounting
- Reservations
- New Hire Orientations
- Windows
- Restaurant Management
- Front Office
- Guest Booking
- Casual Dining
- Customer Satisfaction
- Food and Beverage
- Hospitality Service
- Revenue Analysis
- Mentoring New Hires
- Team Leadership
- Boutique Hotels
- Customer Service Training
- Team Management
- Teaching English as a Foreign Language
- Japanese Cuisine
- Cuisine
- Hospitality Management
- Front to Back Office
- Hotels
- Rooms Division Management
- Microsoft Office
- Microsoft Excel
- Employee Relations
- Hospitality
- Rooms Division
- Resorts
- Employee Training
- Foreign Languages
- Restaurants
- Customer Service
- Fine Dining
- Guest Service Management
- Hotel Management
- Problem Analysis
- Squirrel
- Back Office
- Banquets
- People Oriented
- Problem Solving
- Employee Orientations
- Professional Mentoring
- OpenTable
- Customer Service Operations
- Hospitality Industry
- Guest Recovery
- E Commerce
- Social Media
- Global Sourcing
- Supply Chain Management
- Market Research
- Marketing
- Supply Chain Operations
- Analytics
- Shopify
- E Commerce Consulting
Mike Wu Summary
- Mike Wu, based in Tokyo, JP, is currently a Senior Director, Ecommerce and Customer Experience at Monos. Mike Wu brings experience from previous roles at Monos, AromaTech and Ksenia Penkina Inc.. Mike Wu holds a 2008 - 2013 Simon Fraser University. With a robust skill set that includes Leadership, Tourism, Auditing, Customer Relations, Accounting and more. Mike Wu has 1 emails and 1 mobile phone numbers on RocketReach.
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