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Mike Wanless Location
Auckland, NZ
Mike Wanless Work
2022 -now Fleet Management Technical Training Support @
2017 -2021 Senior Consent Agent @
2015 -2017 Consent Agent @
2013 -2015 Customer Services Mentor and Training Coordinator and Escalation Le @
2013 -2013 Escalations and Provisioning @
2011 -2013 Resource Management Analyst @
2010 -2011 Service Management Representative @
2006 -2008 Store Orders Coordinator @
Mike Wanless Education
Connexis (Formerly Electricity Supply Industry Training Organisation)
National Certificate in Contact Centre Operation (Contact Centre)
2011-2012
University of Auckland 2003-2005
Unitec Institute of Technology 2000-2001
Mike Wanless Skills
Telecommunications
Call Center
Workforce Management
Team Leadership
Resource Management
Wireless
Analysis
Process Improvement
Forecasting
Microsoft Office
Microsoft Excel
Call Centers
Management
Team Management
Customer Service
Project Management
Project Planning
Change Management
IT Service Management
Mike Wanless Summary
Mike Wanless, based in Auckland, NZ, is currently a Fleet Management Technical Training Support at Cartrack NZ. Mike Wanless brings experience from previous roles at Universal Communications Group and Downer New Zealand. Mike Wanless holds a 2011 - 2012 National Certificate in Contact Centre Operation in Contact Centre @ Connexis (Formerly Electricity Supply Industry Training Organisation). With a robust skill set that includes Telecommunications, Call Center, Workforce Management, Team Leadership, Resource Management and more. Mike Wanless has 4 emails on RocketReach.
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