Mike Waggoner Email & Phone Number
Senior Principal Customer Success Manager @ Zendesk
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Mike Waggoner Location
- Cincinnati, OH, US
Mike Waggoner Work
- 2022 -now Senior Principal Customer Success Manager @
- 2018 -now Senior Principal |Director Customer Success @
- 2022 -2022 Principal Customer Success Executive @
- 2020 -2022 Senior Customer Success Executive @
- 2018 -2020 Customer Success Executive @
- 2017 -2018 Principal Customer Success Manager @
- 2015 -2018 Principal Client Success @
- 2015 -2017 Client Success Specialist @
- 2011 -2015 Business Markets Product Management @
- 2009 -2011 Director - Evolve Support @
- 2009 -2011 Director –Evolve Operations @
- 2008 -2009 Operations Director @
- 2008 -2009 Director – Operations, Telephony and Broadband @ Comcast Cable
- 2005 -2007 Sr. Manager - Telephony @ Insight Communications
- 2005 -2007 Senior Manager - Product and Service Life Cycle Management – (Field Operations) @ Insight Communications
- 2004 -2005 Internet Product Manager @
- 2002 -2003 Broadband Marketing Manager @
- 2000 -2002 Process Specialist @
- 1996 -1998 PeoplePleaser @ EarPleaser
Mike Waggoner Education
- College of Mount Saint Joseph
Bachelor Of Science (Business)
1998-2001 - Cincinnati State
Associate Of Arts (Business Management)
1996-1998 - Walnut Hills High School 1989-1995
Mike Waggoner Skills
- Call Center
- Team Leadership
- Solution Selling
- Process Improvement
- Management
- Cross-functional Team Leadership
- Strategic Planning
- Wireless
- Product Marketing
- Managed Services
- Call Centers
- Vendor Management
- Strategy
- Telecommunications
- Telephony
- Project Management
- VoIP
- Networking
- Leadership
- Product Management
- Customer Experience
- Sales Process
- Employee Hiring
- Strategic Partnerships
- MPLS
- Salesforce.com
- Broadband
- Sales
- Customer Retention
- Customer Satisfaction
- Mock Interviews
- Business Development
- IP
- Negotiation
- Sales Management
- Operations Management
- Marketing
- New Business Development
- P&L Management
- Cross Functional Team Leadership
- Change Management
- Customer Service
- Business Intelligence
- Project Planning
- SaaS
- Product Development
- Security
- ITIL v3 Foundations Certified
- Unified Communications
- CRM
- Selling
Mike Waggoner Summary
- Mike Waggoner, based in Cincinnati, OH, US, is currently a Senior Principal Customer Success Manager at Zendesk. Mike Waggoner brings experience from previous roles at Zendesk. Mike Waggoner holds a 1998 - 2001 Bachelor Of Science in Business @ College of Mount Saint Joseph. With a robust skill set that includes Call Center, Team Leadership, Solution Selling, Process Improvement, Management and more. Mike Waggoner has 2 emails and 4 mobile phone numbers on RocketReach.
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