Mike Waggoner Email & Phone Number
Senior Principal Customer Success Manager @ Zendesk
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Mike Waggoner Location
- Cincinnati, OH, US
Mike Waggoner Work
- Senior Principal Customer Success Manager @ (October 2022 - Present)
- Senior Principal |Director Customer Success @ (April 2018 - Present)
- Principal Customer Success Executive @ (March 2022 - October 2022)
- Senior Customer Success Executive @ (January 2020 - March 2022)
- Customer Success Executive @ (April 2018 - January 2020)
- Principal Customer Success Manager @ (November 2017 - April 2018)
- Principal Client Success @ (August 2015 - April 2018)
- Client Success Specialist @ (August 2015 - November 2017)
- Business Markets Product Management @ (May 2011 - August 2015)
- Director - Evolve Support @ (August 2009 - May 2011)
- Director –Evolve Operations @ (August 2009 - April 2011)
- Operations Director @ (January 2008 - July 2009)
- Director – Operations, Telephony and Broadband @ Comcast Cable (January 2008 - July 2009)
- Sr. Manager - Telephony @ Insight Communications (July 2005 - December 2007)
- Senior Manager - Product and Service Life Cycle Management – (Field Operations) @ Insight Communications (July 2005 - December 2007)
- Internet Product Manager @ (January 2004 - August 2005)
- Broadband Marketing Manager @ (December 2002 - December 2003)
- Process Specialist @ (September 2000 - November 2002)
- PeoplePleaser @ EarPleaser (January 1996 - January 1998)
Mike Waggoner Education
- College of Mount Saint Joseph
Bachelor Of Science (Business)
1998-2001 - Cincinnati State
Associate Of Arts (Business Management)
1996-1998 - Walnut Hills High School 1989-1995
Mike Waggoner Skills
- Call Center
- Team Leadership
- Solution Selling
- Process Improvement
- Management
- Cross-functional Team Leadership
- Strategic Planning
- Wireless
- Product Marketing
- Managed Services
- Call Centers
- Vendor Management
- Strategy
- Telecommunications
- Telephony
- Project Management
- VoIP
- Networking
- Leadership
- Product Management
- Customer Experience
- Sales Process
- Employee Hiring
- Strategic Partnerships
- MPLS
- Salesforce.com
- Broadband
- Sales
- Customer Retention
- Customer Satisfaction
- Mock Interviews
- Business Development
- IP
- Negotiation
- Sales Management
- Operations Management
- Marketing
- New Business Development
- P&L Management
- Cross Functional Team Leadership
- Change Management
- Customer Service
- Business Intelligence
- Project Planning
- SaaS
- Product Development
- Security
- ITIL v3 Foundations Certified
- Unified Communications
- CRM
- Selling
Mike Waggoner Summary
- Mike Waggoner, based in Cincinnati, OH, US, is currently a Senior Principal Customer Success Manager at Zendesk. Mike Waggoner brings experience from previous roles at Zendesk. Mike Waggoner holds a 1998 - 2001 Bachelor Of Science in Business @ College of Mount Saint Joseph. With a robust skill set that includes Call Center, Team Leadership, Solution Selling, Process Improvement, Management and more. Mike Waggoner has 2 emails and 4 mobile phone numbers on RocketReach.
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