Mike Thompson's Location
Charlotte, NC, US
Mike Thompson's Work
- Vice President, Family Contact Operations @ SilverAssist
- Vice President, Operations @ Old Republic Home Protection
- Director, Call Centers @ Old Republic Home Protection
- Independent Contact Center Professional @ Various Companies
- Director, Call Center Sales and Service Operations @ IHG Hotels & Resorts
- Director of Call Center Operations @ Hilton Grand Vacations
- Site Director of Operations @ Sitel UK & Ireland
- Operations Director, Expedia and Hotels.com @ SYKES
- Site Director @ VXI Global Solutions, LLC
- Director - Service Delivery @ American Express
Mike Thompson's Education
- Georgia Southern University
Bachelor of Science (Communications Arts)
Mike Thompson's Skills
- Call Center
- Workforce Management
- Recruiting
- Team Building
- Strategic Planning
- Customer Retention
- Training
- Leadership Development
- BPO
- Process Simulation
Mike Thompson's Summary
Mike Thompson, based in Charlotte, NC, US, is currently a Vice President, Family Contact Operations at SilverAssist, bringing experience from previous roles at Old Republic Home Protection, Various Companies and IHG - InterContinental Hotels Group. Mike Thompson holds a Bachelor of Science in Communications Arts @ Georgia Southern University. With a robust skill set that includes Call Center, Workforce Management, Recruiting, Team Building, Strategic Planning and more, Mike Thompson contributes valuable insights to the industry. Mike Thompson has 2 emails on RocketReach.
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