Mike Thompson Email & Phone Number
Director, Program Call Center Operations @ Chenega Corporation
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Mike Thompson Location
- United States
Mike Thompson Work
- Director, Program Call Center Operations @ (June 2024 - Present)
- VP, Contact Center Operations @ (January 2023 - January 2024)
- Vice President, Contact Center Operations @ (January 2022 - January 2023)
- Contact Center Consultant @ (January 2018 - January 2022)
- Director, Call Center Sales and Service Operations @ (January 2014 - January 2018)
- Director of Call Center Operations @ (January 2013 - January 2014)
- Site Director of Operations - USAA and DirecTV @ (January 2012 - January 2013)
- Operations Sales and Service Director - Expedia @ Sykes (January 2010 - January 2011)
- Call Center Sales and Service Site Director - DirecTV and Blue Cross, Blue Shield @ (January 2009 - January 2010)
- Director - Service Delivery @ (January 2007 - January 2009)
- Senior Contact Center Manager @ (January 2005 - January 2007)
- Manager of International Call Center Operations @ (January 1998 - January 2005)
- Major - US Army Engineers @ Georgia Army National Guard (August 1980 - October 2000)
Mike Thompson Education
- Georgia Southern University
Bachelor of Science (Communications Arts)
Mike Thompson Skills
- Call Center
- Workforce Management
- Recruiting
- Team Building
- Strategic Planning
- Customer Retention
- Training
- Leadership Development
- BPO
- Process Simulation
- Outsourcing
- Operations Management
- Performance Management
- Customer Experience
- Customer Satisfaction
- Coaching
- Vendor Management
- Telemarketing
- Process Improvement
- Customer Service
- Leadership
- Call Centers
- Management
- Development
- Sales
- Service Operations
- Operations
Mike Thompson Summary
- Mike Thompson, based in United States, is currently a Director, Program Call Center Operations at Chenega Corporation. Mike Thompson brings experience from previous roles at Oasis Senior Advisors, Old Republic Home Protection, Various Companies and IHG - InterContinental Hotels Group. Mike Thompson holds a Bachelor of Science in Communications Arts @ Georgia Southern University. With a robust skill set that includes Call Center, Workforce Management, Recruiting, Team Building, Strategic Planning and more. Mike Thompson has 2 emails and 1 mobile phone numbers on RocketReach.
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Top Chenega Corporation Employees
Mike Thompson
Director, Program Call Center Operations
United States
Miriam Aarons
Vice President Corporate Communications
United States
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