2007 -2010 Support Analyst and Customer Experience Analyst @
2004 -2007 BT Service Desk Officer @
2002 -2004 Support and Testing Analyst 1st and 2nd Line @
2002 -2002 IT Service Desk Analyst (1st and 2nd Line) @
Mike Smith Education
University of the Sunshine Coast
Bachelor of Business (Information Systems)
1998-2001
Balmoral State High School
Year 12 Certificate
1993-1997
Prometric 2006
Mike Smith Skills
Systems Analysis
Consulting
Business Process Design
Stakeholder Management
Requirements Analysis
SDLC
Iiba
PMO
Agile Project Management
ITIL
Business Analysis
Agile Methodologies
Team Management
Process Improvement
Visio
Project Portfolio Management
Business Process
BMC Remedy
Change Management
Business Requirements
Training
First Aid
ServiceNow
Customer Service
Business Process Improvement
Requirements Gathering
Governance
BPMN
Project Management
Business Process Mapping
Service Delivery
Solution Architecture
Project Delivery
Customer Advocacy
IT Service Management
Mike Smith Summary
Mike Smith, based in Brisbane City, QLD, AU, is currently a Engagement Manager at Epicon. Mike Smith brings experience from previous roles at Unisys and Suncorp Group. Mike Smith holds a 1998 - 2001 Bachelor of Business in Information Systems @ University of the Sunshine Coast. With a robust skill set that includes Systems Analysis, Consulting, Business Process Design, Stakeholder Management, Requirements Analysis and more. Mike Smith has 1 emails on RocketReach.
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