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Mike Smith Location
Brisbane City, QLD, AU
Mike Smith Work
Engagement Manager @ (September 2022 - Present)
ServiceNow Manager, Delivery @ (November 2020 - August 2022)
Iteration Manager (including 2 x 6 months acting Delivery Manager) @ (September 2017 - November 2020)
Business Analyst @ (October 2010 - September 2017)
Support Analyst and Customer Experience Analyst @ (February 2007 - October 2010)
BT Service Desk Officer @ (November 2004 - February 2007)
Support and Testing Analyst 1st and 2nd Line @ (October 2002 - June 2004)
IT Service Desk Analyst (1st and 2nd Line) @ (February 2002 - October 2002)
Mike Smith Education
University of the Sunshine Coast
Bachelor of Business (Information Systems)
1998-2001
Balmoral State High School
Year 12 Certificate
1993-1997
Prometric
ISEB Foundation Certificate in IT Service Management (ITIL)
2006
Mike Smith Skills
Agile Methodologies
Agile Project Management
BPMN
Business Analysis
Business Process
Business Process Design
Business Process Improvement
Business Process Mapping
Business Requirements
Change Management
Communication
Consulting
Cross-functional Team Leadership
Customer Advocacy
Customer Service
First Aid
Governance
IIBA
IT Service Management
ITIL
Leadership
PMO
Process Improvement
Project Delivery
Project Management
Project Portfolio Management
Requirements Analysis
Requirements Gathering
SDLC
Service Delivery
ServiceNow
Solution Architecture
Stakeholder Management
Systems Analysis
Team Building
Team Leadership
Team Management
Teamwork
Training
Visio
BMC Remedy
Mike Smith Summary
Mike Smith, based in Brisbane City, QLD, AU, is currently a Engagement Manager at Epicon. Mike Smith brings experience from previous roles at Unisys and Suncorp Group. Mike Smith holds a 1998 - 2001 Bachelor of Business in Information Systems @ University of the Sunshine Coast. With a robust skill set that includes Agile Methodologies, Agile Project Management, BPMN, Business Analysis, Business Process and more. Mike Smith has 1 emails on RocketReach.
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