Mike Smith Email
Engagement Manager @ Epicon
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Mike Smith Location
- Brisbane City, QLD, AU
Mike Smith Work
- Engagement Manager @ (September 2022 - Present)
- ServiceNow Manager, Delivery @ (November 2020 - August 2022)
- Iteration Manager (including 2 x 6 months acting Delivery Manager) @ (September 2017 - November 2020)
- Business Analyst @ (October 2010 - September 2017)
- Support Analyst and Customer Experience Analyst @ (February 2007 - October 2010)
- BT Service Desk Officer @ (November 2004 - February 2007)
- Support and Testing Analyst 1st and 2nd Line @ (October 2002 - June 2004)
- IT Service Desk Analyst (1st and 2nd Line) @ (February 2002 - October 2002)
Mike Smith Education
- University of the Sunshine Coast
Bachelor of Business (Information Systems)
1998-2001 - Balmoral State High School
Year 12 Certificate
1993-1997 - Prometric
ISEB Foundation Certificate in IT Service Management (ITIL)
2006
Mike Smith Skills
- Systems Analysis
- Consulting
- Business Process Design
- Stakeholder Management
- Requirements Analysis
- SDLC
- Iiba
- PMO
- Agile Project Management
- ITIL
- Business Analysis
- Agile Methodologies
- Team Management
- Process Improvement
- Visio
- Project Portfolio Management
- Business Process
- BMC Remedy
- Change Management
- Business Requirements
- Training
- First Aid
- ServiceNow
- Customer Service
- Business Process Improvement
- Requirements Gathering
- Governance
- BPMN
- Project Management
- Business Process Mapping
- Service Delivery
- Solution Architecture
- Project Delivery
- Customer Advocacy
- IT Service Management
Mike Smith Summary
- Mike Smith, based in Brisbane City, QLD, AU, is currently a Engagement Manager at Epicon. Mike Smith brings experience from previous roles at Unisys, Suncorp Group and Suncorp. Mike Smith holds a 1998 - 2001 Bachelor of Business in Information Systems @ University of the Sunshine Coast. With a robust skill set that includes Systems Analysis, Consulting, Business Process Design, Stakeholder Management, Requirements Analysis and more. Mike Smith has 1 emails on RocketReach.
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