Mike Sanchez Email & Phone Number
CX Transformation Head @ GCash (Mynt - Globe Fintech Innovations, Inc.)
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Mike Sanchez Location
- Manila, Philippines
Mike Sanchez Work
- CX Transformation Head @ (June 2024 - Present)
- Co-founder @ (January 2023 - Present)
- Consultant @ (August 2023 - November 2023)
- Product Owner, GoGo Xpress @ (June 2022 - December 2022)
- Head Of Customer Experience @ (October 2020 - December 2022)
- Head of Customer Experience and Support @ (January 2020 - August 2020)
- Head Of Project Management Office @ (May 2019 - January 2020)
- AVP, Digital @ (August 2018 - December 2018)
- Technical Operations Manager @ (August 2017 - July 2018)
- Technology Manager @ (March 2017 - August 2017)
- Project Manager @ (April 2014 - March 2017)
- Manager, Customer Service @ (June 2012 - April 2014)
- Team Manager, Customer Service @ (August 2009 - May 2011)
- Customer Service Representative @ Sykes (June 2008 - May 2009)
Mike Sanchez Education
- Siena College
Bachelor of Arts
2005-2008
Mike Sanchez Skills
- Agile Methodologies
- Business Process
- Business Process Improvement
- Business Process Mapping
- Business Strategy
- Capacity Planning
- Client Services
- Continuous Improvement
- Critical Thinking
- Customer Experience
- Customer Experience Management
- Customer Journey Mapping
- Customer Journeys
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Customer Service Operations
- Customer Support
- Data Analysis
- Demand Management
- Design Thinking
- Digital Transformation
- E-commerce
- Generative AI
- KPI Reports
- Leadership
- Management
- Microsoft Excel
- Net Promoter Score
- Operations
- Operations Management
- Process Implementation
- Process Improvement
- Product Design
- Product Management
- Project Management
- Service-Level Agreements (SLA)
- Software Product Management
- Start-ups
- Strategic Thinking
- Strategy
- Team Leadership
- Team Management
- Teamwork
- Training
- UX Research
- User Experience
- User Experience (UX)
- Voice of the Customer
- Web Development
- Workload Prioritization
Mike Sanchez Summary
- Mike Sanchez, based in Metro Manila, Philippines, is currently a CX Transformation Head at GCash. Mike Sanchez brings experience from previous roles at The better Group, Market Innovators, Inc. and QuadX. Mike Sanchez holds a 2005 - 2008 Bachelor of Arts @ Siena College. With a robust skill set that includes Agile Methodologies, Business Process, Business Process Improvement, Business Process Mapping, Business Strategy and more. Mike Sanchez has 1 emails and 1 mobile phone numbers on RocketReach.
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Top GCash (Mynt - Globe Fintech Innovations, Inc.) Employees
Sean Zantua
Vice President and Head of HR Business Partnering
Valenzuela, NCR, PH
Evelyn Ng
Chief Financial Officer
Manila, Philippines
Francesca Silvestre-Cruz
Vice-President, Growth Marketing
Valenzuela, NCR, PH
Jonathan Que
VP, General Manager
Valenzuela, NCR, PH
Rowena Zamora
Chief Strategy Officer (CSO)
Valenzuela, NCR, PH
Vishnu Nambiar
VP, Head of Technology Operations
Manila, Philippines
Neil Trinidad
Chief Marketing Officer
Manila, Philippines
Miguel Geronilla
Chief Information Security Officer
Valenzuela, NCR, PH
Ingrid Beroña
Chief Risk Officer (CRO)
Valenzuela, NCR, PH
Ernest Cu
Chairman of the Board
Valenzuela, NCR, PH
Ron Testa
Chief Transformation Officer of Mynt, Inc.
Manila, NCR, PH
Fatima Javellana
Vice President Product Head for Commercial Core Business
Valenzuela, NCR, PH
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