Director, AI, Machine Learning and Automation @ (March 2021 - April 2022)
Director, CX Design and Application Development @ (April 2019 - March 2021)
Sr. Manager, Experience and Service Design @ (August 2018 - March 2021)
Manager, Digital Service Design and Process Excellence @ (January 2018 - April 2019)
Manager, Process Improvement and Customer Lifecycle @ (March 2016 - January 2018)
Quality Manager @ (February 2015 - March 2016)
Quality Assurance Supervisor @ (August 2014 - February 2015)
Quality Unit Manager @ (March 2011 - July 2014)
Mike Parish Education
University of North Texas
Bachelor of Arts - BA (Communication and Media Studies)
2007-2009
Mike Parish Skills
Quality Assurance
Quality System
Quality Management
Process Improvement
Procedure Development
Business Process
Creative Strategy
Policy Analysis
Loan Modifications
Bankruptcy
Portfolio Management
Team Building
Team Leadership
Leadership Development
Employee Training
Project Management
Problem Analysis
Creative Problem Solving
Corporate Communications
Presentation Development
Executive Coaching
Customer Service
Leadership
Management
Problem Solving
Training
Banking
Call Centers
Microsoft Excel
Analysis
Business Process Improvement
Sales
Vendor Management
Digital Strategy
Service Design
Customer Satisfaction
Strategy
Customer Retention
Public Speaking
Integration
Presentation Skills
Interpersonal Skills
Presentations
Customer Relationship Management (CRM)
Business Analysis
Requirements Analysis
Occ
Graphic Design
Mike Parish Summary
Mike Parish, based in Dallas, TX, US, is currently a Vice President, Customer Experience at CG Infinity. Mike Parish brings experience from previous roles at Brinks Home. Mike Parish holds a 2007 - 2009 Bachelor of Arts - BA in Communication and Media Studies @ University of North Texas. With a robust skill set that includes Quality Assurance, Quality System, Quality Management, Process Improvement, Procedure Development and more. Mike Parish has 2 emails and 1 mobile phone numbers on RocketReach.
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