Mike O'Malley Email & Phone Number
Senior Director Pharmacy Customer Service @ Optum Rx
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Mike O'Malley Location
- Charlotte, NC, US
Mike O'Malley Work
- 2023 - now Senior Director Pharmacy Customer Service @
- 2018 - now VP, BEHAVIORAL HEALTH SERVICES OPERATIONS ⇒ Strategic Planning ⇒ Global Healthcare Operations @
- 2016 - 2018 VP, CUSTOMER CARE ADMINISTRATIVE CALL CENTER ⇒ Operational Strategy ⇒ Cross-Functional Leadership @
- 2012 - 2015 GENERAL MANAGER, SHARED SERVICES PRODUCT SUPPORT ORGANIZATION ⇒ Continuous Process Improvement @
- 2009 - 2012 VP, BENEFITS DELIVERY GROUP ⇒ Team Leadership and Development ⇒ Best-Practice Development @
- 2006 - 2009 FOUNDATIONAL OPERATIONS and SERVICE LEADER ⇒ Cost Control ⇒ Operational Leadership @
- 2001 - 2006 BENEFITS DELIVERY MANAGER ⇒ Exceptional Customer Service ⇒ Regulatory Compliance @
Mike O'Malley Education
- Indiana University Bloomington
Bachelor of Science - BS (Business - Computer Information Systems)
1988 - 1992
Mike O'Malley Skills
- Cross-functional Team Leadership
- Scalable Operations
- Regulatory Compliance
- Coaching & Mentoring
- Negotiation
- Revenue & Profit Growth
- Strategic Partnerships
- Team Building
- Executive Management
- Continuous Improvement
- Global Sourcing
- Quality Management
- Risk Analysis & Mitigation
- Budget Development & Control
- Case Installation
- Backoffice Processing
- Customer Service
- Team Training
- Best Practices
- Cost Control
- Project Management
- Strategic & Tactical Planning
- P&L Management
- International Business
- Operations Leadership
- Account Management
- Change Leadership
- Results Focused
- Operations Management
- Offshoring
- Outsourcing
- Management
- Change Management
- BPO
- Vendor Management
- Performance Management
- Shared Services
- Process Improvement
- Leadership
- Service Delivery
- Integration
- Operational Excellence
- Business Process Improvement
- Call Centers
- Strategy
- Employee Benefits
- Business Analysis
- Program Management
- SDLC
- Business Process
- Result Oriented
- Sales
- Marketing
- Microsoft Excel
- Cards
- Units
- Payments
- Insurance
- Location
- Cost
- Evolution
- Performance Metrics
- Davidson
- Finance
- Savings
- New Service
- Revenue
- Human Capital
- Profitable Growth
- Science
- Computer Information Systems
- CRM
- Business Modeling
- Charlotte
- Loan Servicing
- Accounting
- Aluminum
- Valuation
- Centralization
- Contract Renewals
- Forecasting
- Customer Satisfaction
- Telecommunications
- Business Services
- Sold
- Fortune 100
- XML
- Policy
- Surveying
- Solution
- Reporting
- Commercial Real Estate
- Partnerships
- Indiana
- P&l
- Document Processing
- Perspective
- Yahoo
- Accountability
- Client Services
- Strategic Planning
- Client Delivery
- Decision Support
- Operations
- Lives
- Contractual Agreements
- Engagement
- Service Levels
- Billings
- Benefits Administration
- Compensation
- Global Telecommunications
- Pricing
- Renewal
- Google Groups
- Defined Contribution
- Portfolio
- Intimate
- High Quality
- History
- Forms
- Sourcing
- Investments
- Concerts
- Margin Improvement
- Welfare
- Budgets
- Financial Transactions
- Trading
- Delivery
- Mergers and Acquisitions
- Eligibility
- Transform
Mike O'Malley Summary
- Mike O'Malley, based in Charlotte, NC, US, is currently a Senior Director Pharmacy Customer Service at Optum Rx. Mike O'Malley brings experience from previous roles at UnitedHealth Group and Aon Hewitt. Mike O'Malley holds a 1988 - 1992 Bachelor of Science - BS in Business - Computer Information Systems @ Indiana University Bloomington. With a robust skill set that includes Cross-functional Team Leadership, Scalable Operations, Regulatory Compliance, Coaching & Mentoring, Negotiation and more. Mike O'Malley has 1 emails and 2 mobile phone numbers on RocketReach.
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