Mike Miner Email & Phone Number
Director, Contact Center @ City of New York
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Mike Miner Location
- New York, NY, US
Mike Miner Work
- 2015 -now Director, Contact Center @
- 2014 -2015 Director, Call Center @
- 2012 -2014 Regional Quality Manager @
- 2006 -2010 Director of Customer Experience @
- 2005 -2006 General Manager @ Netcharge Payment Solutions
- 2005 Director Marketing @
- 1996 -1998 Director Results and Analysis @ At&t Consumer and Small Business
- 1995 -1996 Workforce Manager - Call Center @ At&t Consumer and Small Business
Mike Miner Education
- Johnson & Wales University
Bachelor of Science (Business Management)
1985-1989 - Toll Gate High School
Mike Miner Skills
- Call Center
- Direct Marketing
- Process Improvement
- Customer Service
- Customer Relations
- Budgeting
- Budgets
- CRM
- Marketing Strategy
- Call Centers
- Program Management
- Strategy
- Management
- Customer Experience
- Vendor Management
- Leadership
- Forecasting
- Performance Management
- Sales
- Start-ups
- Customer Retention
- Segmentation
- Analysis
- Marketing Management
- Market Research
- Cross-functional Team Leadership
- Six Sigma
- Marketing
- Customer Acquisition
- Product Development
- Telecommunications
- Product Management
- Customer Satisfaction
- Negotiation
- Competitive Analysis
- Strategic Partnerships
- Product Marketing
- Account Management
- Analytics
- Sales Operations
- Salesforce.com
- Team Building
- B2B
- P&L Management
- Operations Management
- Team Leadership
- Direct Sales
- Workforce Management
- Lead Generation
- Outsourcing
- Channel
- Credit Cards
- Strategist
- Infrastructure
- Payments
- Vendors
- Cost
- Flawless Execution
- Primary Focus
- England
- Cancer Care
- Finance
- Structure
- Competitive Intelligence
- Job Satisfaction
- Telemarketing
- Large Team
- ACD
- Adoption
- Cross Functional Team Leadership
- Customer Support
- Direct Mail
- Assessment
- At&t
- Data Conversion
- Accessibility
- Revenue
- Calls
- Change Agent
- First Call
- Metrics
- Chronic Illness
- Occupancy
- Execution
- Qualification
- Financials
- Wales
- Networking
- System
- Call Routing
- Business Services
- Cell
- Strategies
- Acquisitions
- Testing
- HGV
- Nonprofits
- 24 Hours
- Training
- Fair Use
- Vendor Negotiation
- Orlando
- Surveying
- Scripting
- Business Management
- Scheduling
- System Monitoring
- Reporting
- Field Service
- Third Party Applications
- Task Force
- Payroll
- Campaigns
- Social Media
- Program Launch
- Management Professional
- Yahoo
- Retail
- 24x7
- Customer Feedback
- IEX
- Accountability
- Direct Response Television
- Communication
- Schedules
- Federal Acquisition Regulation
- Marketing Budget
- Operations
- Customer Surveys
- Yields
- Government Agencies
- Comm
- Quantitative Analytics
- Aligning
- CMS
- Black Belt
- Technical Support
- Project Planning
- Project
- Small Business
- Electronic Funds Transfer
- Presentations
- Income
- Media
- Nature
- Call Quality
- Country
- Websites
- Internal Audit
- Responsibility
- Lower Costs
- Regulations
- Efficiencies
- Efficient
- Google Groups
- Churches
- Feet
- Start Ups
- Online Payment Solutions
- Reduce Costs
- Schemes
- 50k
- Net Promoter Score
- IVR
- Certified Project Manager
- Rate
- Mesa
- Call Management
- Interest Rates
- Marketing Operations
- Invoicing
- Optimization
- Debit Cards
- Drug Addiction Recovery
- Schools
- Consumer
Mike Miner Summary
- Mike Miner, based in New York, NY, US, is currently a Director, Contact Center at City of New York. Mike Miner brings experience from previous roles at Irmat Pharmacy, Time Warner Cable, Cox Communications and Netcharge Payment Solutions. Mike Miner holds a 1985 - 1989 Bachelor of Science in Business Management @ Johnson & Wales University. With a robust skill set that includes Call Center, Direct Marketing, Process Improvement, Customer Service, Customer Relations and more. Mike Miner has 2 emails and 8 mobile phone numbers on RocketReach.
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