Mike Merchant Email & Phone Number
Customer Experience Manager @ Plug
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Mike Merchant Location
- Los Angeles, CA, US
Mike Merchant Work
- Customer Experience Manager @ (September 2026 - Present)
- Customer Success Manager @ (January 2024 - April 2026)
- Operations and Project Management @ (January 2024 - April 2026)
- Technical Product Support Specialist @ (January 2022 - January 2024)
- Technical Specliast (February 2020 - March 2026)
- IT Consultant (February 2020 - March 2026)
- Co-Founder @ Live Aesthetic (October 2020 - October 2022)
- Instructional Aide (Contractor) @ (April 2019 - January 2020)
- Virtual Reality Technical Specialist @ (January 2018 - November 2018)
- Product Specialist and Brand Ambassador @ (March 2017 - August 2017)
- Technical Specialist @ (November 2016 - June 2017)
- Technical Specialist @ (January 2011 - January 2016)
Mike Merchant Education
- California Institute of the Arts
Bachelor of Fine Arts - BFA (Theater)
- Montgomery College
Computer Science
Mike Merchant Skills
- Computer Hardware Troubleshooting
- Software Troubleshooting
- Computer Hardware Installation
- IT Consulting
- Customer Service
- Troubleshooting
- High Pressure Situations
- Social Media
- Film
- Entertainment
- Creative Writing
- Performing Arts
- Editing
- Theatre
- Event Planning
- Software support
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Public Speaking
- Acting
- Management
- IT Hardware Support
- On-air Hosting
- Emcee
- Virtual Reality (VR)
- Windows Server
- Windows 7
- Citrix
- C#
- Unity
- Mac OS X Server
- Augmented Reality (AR)
- Mac osx
- Zendesk
- Hardware Support
- Mac
- Communication
- Microsoft PowerPoint
- Adobe Photoshop
- Marketing
- Account Management
- Asana
- Brand Advocacy
- Brand Management
- Brand Representation
- Business Reviews
- CRM Administration
- Client Communication
- Client Retention
- Client Retention Programs
- Client Services
- Cross-functional Team Leadership
- Customer Adoption
- Customer Communication
- Customer Education
- Customer Engagement
- Customer Escalation Management
- Customer Experience
- Customer Experience Management
- Customer Onboarding
- Customer Relationship Management (CRM)
- Customer Retention
- Customer Success
- Customer Success Management
- Customer Support
- Device Support
- Documentation
- Enterprise Sales
- Establishing Strategic Partnerships
- Event Support
- Facilitation
- Google Workspace
- Knowledge Management
- Operations Management
- Operations Support
- Problem Solving
- Process Improvement
- Product Training
- Program Execution
- Project Management
- Relationship Building
- Renewals
- Risk Management
- SaaS Support
- SaaS Support
- Salesforce.com
- Service Excellence
- Service Quality
- Stakeholder Coordination
- Stakeholder Management
- Strategic Partnerships
- Technical Sales Support
- Technical Support
- Technical Training
- Technical Troubleshooting
- Training
- VR Technology
- Vendor Management
- Workshop Facilitation
Mike Merchant Summary
- Mike Merchant, based in Los Angeles, CA, US, is currently a Customer Experience Manager at Plug. Mike Merchant brings experience from previous roles at FYI and Self Employed. Mike Merchant holds a Bachelor of Fine Arts - BFA in Theater @ California Institute of the Arts. With a robust skill set that includes Computer Hardware Troubleshooting, Software Troubleshooting, Computer Hardware Installation, IT Consulting, Customer Service and more. Mike Merchant has 4 emails and 1 mobile phone numbers on RocketReach.
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