Mike McCutcheon Email & Phone Number
Head of Servicing @ GEICO
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Mike McCutcheon Location
- Phoenix, AZ, US
Mike McCutcheon Work
- 2025 -now Head of Servicing @
- 2022 -2025 Senior Vice President Operations @
- 2021 -2022 Senior Operations and Process Leader @
- 2019 -2021 Senior Vice President - Head of Delivery Operations, Apple Card at Goldman Sachs @
- 2009 -2019 Business Leader – Vice President, Global Services Network @
- 2006 -2009 Vice President, Partnerships and Service Delivery @
- 2004 -2006 Director of Collections, Risk Customer Servicing Network @
- 2000 -2004 Senior Operations Manager, Call Center Services @
- 1996 -2000 Senior Manager and Front Line Manager, Recoveries @
- 1994 -1996 Manager @
- 1990 -1994 Manager @ American General Life Companies is now part of the AIG Family!
Mike McCutcheon Education
- Virginia Commonwealth University - School of Business
Bachelor of Science (Business Administration)
Mike McCutcheon Skills
- Credit
- Leadership
- Training
- Credit Cards
- Financial Services
- Risk Management
- Relationship Management
- Vendor Management
- Credit Risk
- Call Centers
- Portfolio Management
- Banking
- Management
- Strategic Planning
- Analysis
- Strategy
- Process Improvement
- Change Management
- Team Building
- Cross-functional Team Leadership
- Business Process Improvement
- Analytics
- Outsourcing
- Customer Experience
- Operations Management
- Business Analysis
- Customer Service
- Customer Engagement
- Contact Center Operations Leadership
- Collections
- Recoveries
- Staff Supervision & Development
- P&L Management
- P&L Accountabilty
- Financial Analysis
- Economic Modeling
- Compensation
- Revenue
- Revenue & Profit Growth
- Capacity Management
- Exceptional Customer Care
- Service Operations Turnaround
- Business Development
- Innovation
- Predictive Dialers
- Internal/External Consulting
- Budgeting & Resource Allocation
- Contract Negotiations
- Cost Controls & Reduction
- Budgeting And Resource Allocation
- Revenue And Profit Growth
- Troubleshooting
- Real Estate
- Marketing
- Cross Functional Team Leadership
- Cost Controls And Reduction
- Express.js
- Project Management
- Staff Supervision And Development
Mike McCutcheon Summary
- Mike McCutcheon, based in Phoenix, AZ, US, is currently a Head of Servicing at GEICO. Mike McCutcheon brings experience from previous roles at Upgrade, Inc., Amazon, Goldman Sachs and American Express. Mike McCutcheon holds a Bachelor of Science in Business Administration @ Virginia Commonwealth University - School of Business. With a robust skill set that includes Credit, Leadership, Training, Credit Cards, Financial Services and more. Mike McCutcheon has 3 emails and 4 mobile phone numbers on RocketReach.
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