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Mike McCutcheon Location
Phoenix, AZ, US
Mike McCutcheon Work
Head of Servicing @ (January 2025 - Present)
Senior Vice President Operations @ (April 2022 - January 2025)
Senior Operations and Process Leader @ (September 2021 - April 2022)
Senior Vice President - Head of Delivery Operations, Apple Card at Goldman Sachs @ (April 2019 - September 2021)
Business Leader – Vice President, Global Services Network @ (August 2009 - April 2019)
Vice President, Partnerships and Service Delivery @ (January 2006 - January 2009)
Director of Collections, Risk Customer Servicing Network @ (January 2004 - January 2006)
Senior Operations Manager, Call Center Services @ (January 2000 - January 2004)
Senior Manager and Front Line Manager, Recoveries @ (January 1996 - January 2000)
Manager @ (January 1994 - January 1996)
Manager @ American General Life Companies is now part of the AIG Family! (January 1990 - January 1994)
Mike McCutcheon Education
Virginia Commonwealth University - School of Business
Bachelor of Science (Business Administration)
Mike McCutcheon Skills
Credit
Leadership
Training
Credit Cards
Financial Services
Risk Management
Relationship Management
Vendor Management
Credit Risk
Call Centers
Portfolio Management
Banking
Management
Strategic Planning
Analysis
Strategy
Process Improvement
Change Management
Team Building
Cross-functional Team Leadership
Business Process Improvement
Analytics
Outsourcing
Customer Experience
Operations Management
Business Analysis
Customer Service
Customer Engagement
Contact Center Operations Leadership
Collections
Recoveries
Staff Supervision & Development
P&L Management
P&L Accountabilty
Financial Analysis
Economic Modeling
Compensation
Revenue
Revenue & Profit Growth
Capacity Management
Exceptional Customer Care
Service Operations Turnaround
Business Development
Innovation
Predictive Dialers
Internal/External Consulting
Budgeting & Resource Allocation
Contract Negotiations
Cost Controls & Reduction
Budgeting And Resource Allocation
Revenue And Profit Growth
Troubleshooting
Real Estate
Marketing
Cross Functional Team Leadership
Cost Controls And Reduction
Express.js
Project Management
Staff Supervision And Development
Mike McCutcheon Summary
Mike McCutcheon, based in Phoenix, AZ, US, is currently a Head of Servicing at GEICO. Mike McCutcheon brings experience from previous roles at Upgrade, Inc., Amazon, Goldman Sachs and American Express. Mike McCutcheon holds a Bachelor of Science in Business Administration @ Virginia Commonwealth University - School of Business. With a robust skill set that includes Credit, Leadership, Training, Credit Cards, Financial Services and more. Mike McCutcheon has 3 emails and 4 mobile phone numbers on RocketReach.
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