Director Of Guest Services @ (September 2015 - August 2020)
Ushering and Emergency Medical Manager @ (March 2015 - September 2015)
Director of Guest Service @ (November 2013 - March 2015)
Ushering and Emergency Medical Manager @ SAP Center at San Jose (May 2006 - November 2013)
General Manager @ (November 2004 - May 2006)
Assistant General Manager, Business Operations @ Stockton Ports (March 2004 - November 2004)
Director of Marketing and Promotions @ San Jose Giants (August 2002 - March 2004)
Director of Public Relations @ San Jose Giants (December 2000 - August 2002)
Mike McCarroll Education
IAVM - Academy of Venue Safety & Security (AVSS)
Two-year Program Graduate
2008-2012
Massachusetts Institute of Technology
BS (Management)
2005-2009
The London School of Economics and Political Science (LSE) 2006-2006
Mike McCarroll Skills
Capital Projects
Service Recovery
Time Management
Report Writing
Purchase Orders
Operations
General Administration
Working Experience
Computer Literacy
Attention to Detail
Adobe Acrobat
Business Process Improvement
Written Communication
Staff Retention
Multi-Unit Operations
Strategic Communications
Strategic Planning
Cross-functional Collaborations
Customer Service
Employee Relations
Budget Management
Training
Recruiting
Sponsorship
Sports Marketing
Event Management
Sports Management
Event Planning
Sponsorship Sales
Social Networking
Baseball
Hospitality
Venue Management
Emergency Management
Conflict Resolution
Live Events
Hospitality Management
Corporate Events
Operations Management
Ticket Sales
Sports
Trained Crowd Manager
Public Speaking
Leadership
Management
Budgets
Presentation Skills
Face-to-face Communication
Multitasking
Vendor Management
Marketing
Project Management
Mike McCarroll Summary
Mike McCarroll, based in San Jose, CA, US, is currently a Vice President, Guest Experience at San Jose Sharks. Mike McCarroll brings experience from previous roles at San Jose Sharks, San Francisco 49ers and SAP Center at San Jose. Mike McCarroll holds a 2008 - 2012 Two-year Program Graduate @ IAVM - Academy of Venue Safety & Security (AVSS). With a robust skill set that includes Capital Projects, Service Recovery, Time Management, Report Writing, Purchase Orders and more. Mike McCarroll has 2 emails and 2 mobile phone numbers on RocketReach.
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